Coffee Shop Manager

Job Description

Job Description

JOB DESCRIPTION

 

Position/Title: Coffee Shop Manager Job Code: 585

Division: Bosselman Pump & Pantry, Inc. Job Code: 585H

Reports To: General Manager

FLSA Status: Exempt/Non-Exempt

Last Updated: 5/28/2026

Summary: The Coffee Shop Manager oversees the daily operations of the coffee shop, ensuring exceptional customer experiences, high-quality beverages and food, and efficient staff management. This role combines leadership, operational oversight, and a passion for coffee culture to create a welcoming environment for customers and a productive, motivated team. The Coffee Shop Manager will also be cross-trained to support convenience store operations and assist with store functions as needed.

 

Essential Job Duties/Functions:

• Oversees daily shop operations, including opening and closing procedures.
• Recruits, hires, trains, mentors and manages performance of baristas and other staff members.
• Schedules team members efficiently to meet business demands and labor budgets.
• Conducts performance reviews and provides ongoing coaching.
• Manages inventory levels, places orders, and manages vendor relationships.
• Ensures equipment is maintained and functioning properly.
• Implements and maintains operational standards, procedures, and cleanliness.
• Ensures all beverages and food items meet company quality standards.
• Addresses and resolves customer concerns promptly and professionally.
• Manages cash handling and daily deposits.
• Monitors and drives sales, labor costs, food and beverage margins, and other key performance metrics through active performance management.
• Assist with cost control to meet profitability goals.
• Maintains clear, consistent communication with staff, management, and vendors.
• Effectively communicate company policies, procedures, and expectations.
• Ensures an environment which adheres all aspects of serving safe food and beverages
• Practices all company safety procedures to ensure a safe environment for team members and customers.
• Provides friendly and competent customer service.

• Supports convenience store operations as needed, including:
  • Operating POS for store transactions.
  • Assisting customers with purchases and inquiries.
  • Stocking shelves and maintaining product displays.
  • Maintaining cleanliness and organization in the store.
  • Reports for work in a timely manner when scheduled.

  Additional Job Duties:

  • Assists with other duties as assigned.

    Supervisory Responsibilities:

  • This role position provides direct supervision to a team of staff members.

  Education and/or Experience (include certs or licenses needed):

  • High school diploma or general education degree (GED).
  • Previous management experience in a coffee shop or restaurant preferred.

    Minimum Qualifications:

• Must have reliable transportation.
• Basic math and computer skills for POS and reporting purposes.
• Maintain a professional, positive attitude.
• Excellent customer service, communication, and interpersonal abilities.
• Strong leadership and team management skills.
• Ability to promote teamwork, collaboration, multitasking, problem solveing and working in a fast-paced environment.
• Food safe certified through accredited program recognized by the state in which the store operates/ability to become certified within the training period.
• Willing and able to work early mornings, holidays, weekends, and flexible shifts.
• Must be able to communicate in English

  Physical Requirements: The physical demands described here are representative of those that must be met by the Coffee Shop Manager to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodations do not create an undue hardship for the Company.

• The employee must occasionally lift and/or move up to 50 lbs., while performing the duties of this job, the employee is frequently required to stand, walk, use hands and fingers, handle or feel, reach with hands and arms, sit, climb or balance, stoop, kneel, crouch or crawl, talk and hear.
• Physical attendance at primary work location is required.