Lead Health Center Manager

Planned Parenthood Great Plains has provided access to sexual and reproductive health care since 1935. The high‑quality, expert, and compassionate care we provide is shown through our empathetic and supportive staff members. Join our dedicated team and “Care. No matter what.” This position is a leadership role focused primarily on family planning health centers. The incumbent will serve as an in‑clinic leader, supervising a team of health center staff and providing support and feedback to other health center leaders to ensure teams are knowledgeable, prepared, and are performing their responsibilities. To successfully perform the essential duties of the position, the incumbent must be capable of performing health center manager responsibilities which include the supervision of daily clinical operations; supporting high‑quality, patient‑focused family planning and abortion services; ensuring the efficient flow of the clinic operations and provide administrative support to all staff and patient service areas. The Lead HCM will provide support and guidance to other health centers – remotely and via onsite visits – to ensure standardization across PPGP’s family planning centers. Essential Duties and Responsibilities Supervises all Family Planning and abortion care functions of the assigned work location. Monitors clinic flow and strives to maximize efficiency and productivity. Integrates front office operations with patient service areas. Ensures accurate completion of clinic visit records and coordinates documentation. Responsible for the initiation and implementation of new processes and services including service delivery enhancements. Assures staff and company compliance with all local, state, and federal laws and regulations relating to family planning services. Assures that the Health Services leaders and appropriate Risk Management and Medical Management teams are aware of potential Incident and/or Occurrence Reports. Achieves clinic goals and objectives including financial, customer service and productivity. Completes monthly chart audits and monthly submissions. Hires, coaches, evaluates and terminates clinical/administrative staff. Schedules staff to ensure adequate coverage in all clinic areas. Performs multiple clinic functions in case of staffing shortages. Assures that staff is adequately trained according to PPFA and PPGPMS&Gs. Ensures the highest level of customer service by regularly monitoring and measuring outcomes. Verifies patient insurance benefits and assists with filing and processing. Responds to questions from patients and insurance companies regarding patient visits and billing. Assesses and addresses patient complaints and provides appropriate referrals including but not limited to knowing when to elevate complaints within the organization and to whom. Oversees cash handling protocol, clinic closing and deposits, ensuring accuracy for daily deposits. Monitors, assigns and completes work tasks in the electronic medical records and electronic practice management system. Assures appropriate maintenance of the clinic and facility. Monitors inventory of clinic supplies and medications and orders as needed. Works with the Head of Health Center Operations to maximize revenue and Family Planning visits to ensure productivity standards are met. In conjunction with the VP of Healthcare Operations, develops, trains, and coaches new managers during onboarding and on an ongoing basis as needed. Meets with the VP of Healthcare Operations on a regular basis and provides timely feedback to necessary parties to best serve PPGP customers and improve patient care. Works collaboratively with other health centers and management to improve workflow processes and SOPs to increase efficiency while improving culture and reinforcing personal accountability. Maintains confidentiality of all agency information, employee non‑public personal information (NPI) and personal health information (PHI), as well as records, directly or indirectly identifying any person currently or formerly receiving services from PPGP. Leverages extensive technical knowledge of healthcare operations to answer manager questions and serve as a technical resource in a variety of situations. Additional responsibilities will be assigned as needed to maintain and improve effective health center functioning and to advance PPGP’s mission. Travel for this position at times may be extensive and upwards of 50% depending on needs of PPGP. All job responsibilities will be carried out under the direction of PPGP’s policies and procedures. Qualifications Education and/or Experience Bachelor’s Degree (B.A.) from a four‑year college or university and one to two years related experience and/or training, supervisory experience in a health or clinical health care setting or equivalent combination of education and experience. Familiarity with medical terminology, demonstrated ability in leading, motivating, and managing staff. Experience with high‑volume transaction medical or clinical practice environments in which customer service and satisfaction are priorities, or equivalent combination of education and experience. Must have administrative/leadership experience in an Ambulatory Surgical Center, Reproductive Health Services Clinic, hospital or other related clinical setting. Familiarity with electronic record systems and Epic experience is preferred. Willing to work flexible hours as needed (Saturday and evenings). Minimum of three years supervisory experience preferred. Other Skills Ability to communicate effectively, make decisions, problem solve and function as a team leader. Ability to multi‑task and set priorities. Ability to manage clinic flow problems. Ability to interact with clients and patients of different cultures and abilities. Computer software skills, including MS Word and Excel. Flexible with unexpected priority changes, maintain composure under stress. Detail oriented, neat, open‑minded, punctual, hard worker. Values diversity in staff and patients. Compensation $72,000 - $76,000 a year 37.5 hour work week Equal Opportunity, Drug‑Free Employer PPGP is an equal‑opportunity, drug‑free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LGBTQIA+. #J-18808-Ljbffr