Director of Restaurants - Luxury Hotel Tennesse

Reports to: Director of F&B/Hotel GM (TBD) Summary & Role Overview The Director of Restaurants will oversee all dining establishments within a luxury hotel, ensuring exceptional service and guest satisfaction while achieving financial goals. This role involves leading a talented team, enhancing the dining experience, and ensuring all restaurants operate in alignment with the hotel's brand standards. The Director will play a key role in menu development, staff training, and implementing innovative service techniques. Responsibilities Operational Leadership: Direct daily operations of the restaurants, including upscale casual dining, fine dining, and any additional food outlets, ensuring high service standards are met. Team Management: Recruit, train, and mentor restaurant staff, fostering a culture of excellence and engagement; conduct performance evaluations and implement development plans. Financial Performance: Develop and manage budgets for restaurant operations, monitor financial performance, and achieve revenue targets while controlling costs. Menu Development: Collaborate with the culinary team on menu planning, specials, and promotions, ensuring alignment with guest preferences and seasonal trends. Guest Relations: Ensure customer feedback is utilized to enhance the dining experience; handle guest inquiries and complaints in a professional manner. Compliance and Safety: Ensure adherence to health, safety, and sanitation regulations; oversee proper handling of food and beverage products. Success Metrics Achieve a guest satisfaction score of 90% or higher in restaurant operations. Maintain food cost and labor cost within established budget parameters. Lead staff turnover rates below industry average to foster a stabilized team. Work Authorization Applicants must be currently authorized to work in the U.S. Sponsorship not available unless stated otherwise. EEO We are an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Location: Boston, MA, United States, Luxury Hotel Tennessee #J-18808-Ljbffr Marvin Love and Associates