IT Support Technician I

GameStop

IT Support Technician I

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

Working with general supervision, the Service Desk Support Technician I is responsible for addressing technical support incidents and requests from internal customers. This position interacts with the Service Desk Support Lead several times a week, perhaps daily, to receive guidance and feedback. Non-routine activities will require manager's advanced approval.

This role is onsite in Grapevine, TX 5 days a week.

ROLES AND RESPONSIBILITIES

Communicate directly with internal customers via phone, chat and email
Identify and diagnose issues and problems
Perform daily management, monitoring and administration of ticket queues
Monitor tickets from start to resolution
Execute access provisioning and deprovisioning processes
Collaborate with team members across our IT Department

REQUIRED SKILLS AND EXPERIENCE

Excellent customer service skills
2 years of relevant IT Support experience
ITSM tool experience for ticket tracking and knowledge management
Be willing to learn and career growth focused

PREFERRED SKILLS AND EXPERIENCE

Experience in a call center or IT Help Desk
Experience in retail
Experience with executive support

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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Vacancy posted 4 days ago

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