Coffeehouse Manager - North End Market, Virginia Beach

North End Market is a vibrant new café and market concept located inside the Holiday Inn & Suites Virginia Beach - North Beach, offering guests and visitors convenient, high-quality food and beverage options.

Operated by the Harrison Group, a third-generation family hospitality company founded in Ocean City, Maryland in 1951, North End Market reflects our commitment to exceptional guest experiences and hospitality. Featuring specialty espresso drinks, breakfast pastries, gourmet sandwiches, fresh grab-and-go items, ice cream, milkshakes, fruit bowls, and beach-ready favorites, North End Market is designed to serve both hotel guests and Virginia Beach visitors looking for quality food on the go. We are seeking a hands-on manager who is passionate about hospitality, thrives in a high-energy environment, and is excited to lead a team that delivers outstanding service at one of Virginia Beach's premier oceanfront destinations.

Job Title: Food & Beverage Manager Location: Holiday Inn & Suites Virginia Beach - North Beach

Reports to: Regional Food & Beverage Director

Basic Purpose:

The Food & Beverage Manager is responsible for overseeing the daily operations of North End Market, ensuring exceptional guest experience, operational efficiency, and strong financial performance. This role provides hands-on leadership within a high-volume, counter-service market environment offering specialty coffee beverages, breakfast pastries, gourmet sandwiches, grab-and-go items, and beach-friendly food offerings.

The Food & Beverage Manager leads team members in delivering high-quality food and beverage products, manages inventory and scheduling, and supports revenue growth while maintaining cost control. This position plays a key role in fostering a guest-first culture while maintaining strong collaboration with hotel departments.

Organizational Scope:

The Food & Beverage Manager oversees daily operations including staffing, product quality, inventory management, ordering, and guest service. This role works closely with the Food & Beverage Director and hotel leadership to ensure the market operates efficiently while maintaining the high standards expected within a hotel environment.

Essential Functions:

1. Oversee daily market operations to ensure efficient counter-service flow, product quality, and guest satisfaction.

2. Provide hands-on leadership by assisting with barista service, sandwich preparation, food assembly, and guest service during peak periods.

3. Manage operations across multiple service categories including espresso beverages, breakfast pastries, cook-to-order items, grab-and-go offerings, and fresh food items.

4. Organize and manage staff scheduling to align labor with business demand and seasonal fluctuations.

5. Train, mentor, and develop team members on coffee preparation, food production, service standards, and hospitality.

6. Ensure all food preparation and beverage service comply with health, safety, sanitation, and food handling standards.

7. Monitor product quality and consistency across all offerings including specialty coffee drinks, prepared foods, and dessert items.

8. Manage inventory levels and oversee ordering of food, coffee, retail, and operational supplies.

9. Monitor costs, control waste, and support profitability through effective forecasting and inventory management.

10. Conduct daily inspections of the market, equipment, and preparation areas to ensure operational readiness.

11. Monitor guest feedback and resolve concerns professionally and promptly.

12. Maintain accurate sales reporting, cash handling procedures, and operational documentation.

13. Coordinate special orders, large takeout orders, or small catering requests when applicable.

14. Participate in hiring, onboarding, performance management, discipline, and termination processes in accordance with company policy.

15. Foster a strong team culture focused on hospitality, efficiency, and collaboration with other hotel departments.

16. Perform other duties as assigned.

Education:

High school diploma or equivalent required; hospitality or restaurant management coursework preferred.

Experience:

1. 2-5+ years of progressive experience in a coffee shop, café, market, or quick-service food concept.

2. Previous supervisory or management experience strongly preferred.

3. Experience as a barista and familiarity with espresso-based beverage preparation required.

4. Experience with inventory management, ordering, and labor scheduling.

5. Experience in high-volume resort or tourism-driven environments preferred.

6. Experience with quick-service or counter-service food operations preferred.

Skills & Abilities:

1. Hands-on leadership style with the ability to lead by example during active service periods.

2. Strong knowledge of specialty coffee preparation and café operations.

3. Strong organizational and time-management skills in fast-paced environments.

4. Excellent customer service skills with a strong guest-first mentality.

5. Ability to train and mentor team members effectively.

6. Proficient in POS systems, cash handling procedures, and operational reporting.

7. Strong communication skills and ability to collaborate with hotel departments.

8. High attention to detail in food quality, cleanliness, and presentation.

9. Ability to remain calm and decisive during high-volume service periods.

10. Ability to work evenings, weekends, holidays, and seasonal high-volume periods.

No. of Employees Supervised:

Varies by season; includes baristas, food preparation team members, and market attendants.

Travel Required:

Limited travel for training or company meetings may be required.

Hours Required:

Forty to fifty hours per week over a five-day period; flexibility required based on business needs, seasonal volume, and special events. Evening and weekend shifts are required.

Physical Requirements:

Ability to traverse all areas of the market quickly and efficiently. Prolonged periods of standing and walking are required. Must be able to lift up to 40 pounds and assist with food and beverage service duties as needed.

Harrison Group is an equal opportunity employer of all qualified individuals. We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. We believe that enables us to grow as a company while serving customers throughout our communities. Black, Indigenous and People of Color, women, LGBTQIA+, and persons with disabilities are encouraged to apply.

The pay range for this role is:

50,000 - 60,000 USD per year (Holiday Inn VA Beach North)