District Operations Manager
$80k - $95kEōS Fitness
EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. EōS Fitness' Core Purpose is to create loyal, lifelong fans and exercise practitioners. To achieve this purpose, our Core Values are: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win. Core Purpose: To create loyal, lifelong fans and exercise practitioners. Our District Operations Manager is responsible for overseeing the Service team and supporting day-to-day Operations tasks, including but not limited to people leadership, recruiting, inventory, schedules, payroll, budgets, facility maintenance, and most importantly, the member and team member experience. We’re looking for someone with prior management experience overseeing multiple locations, genuine customer service skills, and a passion for fostering a great workplace culture. This role requires strong organizational skills to manage daily, weekly, and monthly operational priorities. Reporting to our Regional VP of Operations, the District Operations Manager will be responsible for supporting the overall success of the clubs in their designated district by developing our team to ensure we are aligned in providing an exceptionally positive experience for our staff, members, and guests. Position Purpose: Develop a team that delivers exceptional customer experience and hits business objectives. Core Purpose: To create loyal, lifelong fans and exercise practitioners. Responsibilities: * Ensure all gym locations operate efficiently and effectively, adhering to company policies and standards. * Recruit, train, and develop gym managers and staff to maintain a high-performance team. * Exhibit leadership by prioritizing tasks, coaching for performance, communicating effectively, and conducting business analysis. * Lead CPR certification sessions, adherent to organizational guidelines and responsible all CPR records for the district. * The ability to deliver comprehensive and engaging hands-on training for adult learners providing real time support and feedback. * Promote a positive member experience by ensuring high standards of service, cleanliness, and facility maintenance. * Analyze key performance indicators (KPIs) to assess and improve operational effectiveness and drive growth, i.e. Medallia. * Ensure compliance with health and safety regulations, as well as company policies, procedures, and industry standards. * Address and resolve any operational issues, member complaints, or staff concerns promptly and effectively. * Foster a collaborative environment among gym managers and staff to share best practices and drive continuous improvement. * Build relationships within the community to enhance brand visibility and attract new members. Qualifications:
- Minimum of 5 years of Customer Service experience.
- Minimum of 3 years of management/leadership experience.
- Minimum of 1 year of multi-unit management, the District Operations Manager
- Previous experience delivering excellent customer service and training.
- Strong communication skills, both verbally and in writing, for interacting
- Excellent MS Office skills, particularly Excel.
- And, of course, someone who embraces our Core Values!
- Must successfully pass background check.
- Must Obtain a CPR and Trainer certification within the first 30 days of
- Must have a valid Driver's License.
- Must be able to maintain clean motor vehicle record throughout employment.
- Must have reliable transportation to and from multiple job locations.
- Ability to work in a gym setting; move about club floors and rooms;
- Variable income opportunities such as an annual bonus.
- Post training increase.
$80,000—$95,000 USD
Benefits and Perks:- A highly energetic and collaborative team.
- A management team that cares about your professional development.
- Free membership for you and plus one family member.
- Discounted Personal Training, and merchandise – including supplements.
- Employee referral program.
- Daily Pay offered - access your funds before payday.
- Competitive pay plus vacation, holiday, and sick pay.*
- Group Health, dental, vision, Supplemental Life, and Employee Assistant
- 401(k) + Company matching!*
- Personal education growth options with Sophia Learning.
- Based on eligibility of tenure and full-time vs. part-time employment.
$100k - $120k
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