Lead Biomedical Equipment Support Specialist

Duties

Major duties include:

• Provides guidance and mentorship for professional and technical development.
• Facilitates training of HTM staff to develop knowledge of medical equipment and clinical systems.
• Establishes and revises workload distribution to address daily priorities.
• Monitors metrics, analyzes data, and supports performance improvement activities.
• Serves as a subject matter expert on assigned committees, projects, and workgroups.
• Apprises management of performance and conduct of HTM staff.
• Identifies opportunities to improve customer service and satisfaction, and addresses customer feedback effectively and in a timely manner.
• Serves as a Contracting Officer's Representative (COR).
• Serves as a Government Purchase Card (GPC) holder, approving official, or alternate approving official.
• Maintains and enhances knowledge in technological advancements through professional development and technical training.
• Manages the lifecycle of medical equipment and clinical systems.
• Troubleshoots medical equipment and clinical systems using a variety of technical data and completes corrective action.
• Performs incoming inspections and planned maintenance on medical equipment and clinical systems.
• Documents all work in the Computerized Maintenance Management System (CMMS).
• Responds to and remediates hazard alerts, recall notifications, and incidents concerning medical equipment and clinical systems. Documents all actions in the appropriate system.
• Monitors system backups, ensures network connectivity, mitigates cybersecurity vulnerabilities, and maintains clinical systems.
• Utilizes test equipment in accordance with manufacturer instructions.
• Manages projects involving medical equipment and clinical systems.
• Provides customer support to staff, evaluates issues and needs, responds with solutions, and keeps customers abreast of status.
• Educates staff on the safe operation and user-level maintenance of medical equipment and clinical systems.
• Develops documentation to purchase commodities and/or vendor services. Manages, monitors, and evaluates contractor performance and addresses issues or deficiencies.
• Maintains knowledge of and complies with applicable standards, policies, procedures, and regulatory requirements.

Work Schedule: Monday - Friday, 8:00am - 4:30pm

Telework: Not available

Virtual: This is not a virtual position.

Functional Statement #: 55904-F

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized