Community Manager - Western MapleStory

About NexonNexon America is a branch of Nexon Co., Ltd., a global video game publisher and leading developer of online virtual worlds for PCs, consoles, and mobile devices. Nexon proudly offers celebrated franchises like MapleStory and Mabinogi that have been enjoyed by millions of players for over two decades. When we founded our Nexon America branch in 2006, we made it our goal to bring those unique games to western players using a player-first approach. We achieve that goal by applying our team’s outstanding free-to-play expertise and live game support to every decision, every day.But we’re committed to more than our games! Here at Nexon America, we’re all about open communication, diversity, mutual respect, and collaboration, so we can bring out the best in each other. Nexies find support, friendship, and career growth all in one place! And because we know a healthy work-life balance is the key to happiness, Nexies also enjoy flexible hours, a hybrid work model, and extra perks like food trucks, happy hours, and team events. It’s why we’ve earned the Great Place to Work certification for 6 years running!We’re looking to expand our team with passionate individuals who want to learn, play, and grow with us. Ready for a new challenge?Summary of PositionNexon America is seeking a highly organized and proactive Community Manager to support “MapleStory Classic World.”In this role, you will translate community signals into clear, actionable insights and lead engagement programs across both in-game and external initiatives. This role requires strong judgment in player-facing communication, especially during sensitive or fast-moving situations, and the ability to surface issues and opportunities with practical recommendations, not just observations.You will partner closely with cross-functional teams to validate information, align priorities, and coordinate timely responses that reflect community needs. You will also build repeatable programs and workflows and own delivery from planning through execution.We are currently working in the office 2-3x a week in a hybrid work model.Job ResponsibilitiesMonitor and report on player sentiment, feedback, and emerging issues across priority community channels (both Nexon-owned and external), and deliver actionable recommendations that support internal decision making, including issue severity assessment and escalation guidanceServe as a community ambassador by maintaining a consistent, visible presence, building direct lines of communication with players, managing the Volunteer Moderator program, answering questions, reducing confusion, and fostering a healthy community environmentDevelop and execute community strategies across both in-game and external initiatives that will grow the community, deepen participation, and strengthen engagementLead development and delivery of community facing content (including update previews, patch notes, assets, events, livestreams, videos, and other various webposts) published through our website and community channelsIdentify emerging community trends and strategies, including platforms, engagement formats, and content, and translate insights into community strategyCollaborate closely with cross-functional teams to validate information, align priorities, and coordinate timely responses, including bug/issue report, maintenance communications, and emergency response coordination (on-call rotations as needed), ensuring community needs are reflected in both decisions and player-facing executionOther duties as assignedWork Experience5+ years of community management experience on live service gamesExperience supporting PC/Online/MMORPG communities strongly preferredExperience owning Patch Notes and other player-facing web content under tight timelines and high accuracy requirementsExperience operating and managing Discord, forums, and social channelsProven track record delivering community insights and recommendations that influence internal decisions and player-facing communicationsExperience planning and executing community engagement initiatives from concept through deliveryStrong project management and organizational experience in a fast-paced environmentExperience mentoring or supporting development of junior team members preferredLivestreaming and/or live community programming experience preferredEducation, Professional Training, Technical Training or CertificationBachelor’s degree or equivalent experienceKnowledge/SkillsExcellent written and verbal communication skills, with strong judgment around tone, clarity, and risk in player-facing messagingExcellent organization and time management skills, with the ability to prioritize and handle multiple workstreams in a fast-paced environmentStrong familiarity with MapleStory. Experience or deep knowledge of the pre–Big Bang era preferredStrong project management and problem-solving skills, driving work from planning through executionAbility to monitor community spaces and synthesize feedback into clear, unbiased reports with actionable recommendationsStrong understanding of online community best practices, including engagement strategies and communication approachesAbility to collaborate effectively across teams and support junior team members through mentoring and knowledge-sharingAbility to create and document processes and proposals clearly to improve repeatability and team executionGeneral knowledge of web publishing and formatting; CMS systems and basic HTML preferredAbility to work effectively both independently and as a team memberStrong ability to self-motivate and schedule one’s tasks accordinglyScheduled and non-scheduled overtime can be required, including weekendsBilingual in Korean and English is a plusManagement has the right to add or change duties and job requirements at any time.Nexon’s Benefits and PerksWe offer medical, dental and vision plans for you, your spouse or domestic partner and your children. Employees who enroll in the high deductible health plan receive an annual employer contribution to a health savings account and company paid hospital indemnity benefits. We also provide company paid life, AD&D, short-term and long-term disability benefits as well as access to voluntary life and AD&D for yourself and your dependents, flexible spending accounts, a 401(k) savings plan with a company match, and pet insurance. Nexies are encouraged to take advantage of our monthly wellness credit, participate in lunchtime yoga, and enroll in language classes. We host bi-monthly catered lunches, monthly happy hours, and maintain a well-stocked snack bar. To help you maintain a good work life balance, we offer paid time off, sick days, company holidays, and a year-end break.Nexon is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law and will not be discriminated against on the basis of disability.Compensation Description for Pay Transparency (hourly)The base salary range for this position in El Segundo, CA is $31.00 - $38.00 hourly.Our salary ranges are determined by market data based on position and level. The range displayed on each job posting reflects the minimum and maximum salaries for that position. An individual’s pay is determined by factors including, but not limited to, a candidate’s qualifications, skills, experiences, relevant education or training, and location.Base pay is one part of the Total Rewards package that is provided to compensate and recognize employees for their work. This role may be eligible for additional discretionary bonuses/incentives, however the salary range listed in this job posting reflects the base salary only.Beware of Recruitment ScamsWe have been made aware of fraudulent recruitment activities by individuals falsely claiming to represent Nexon America. Our recruiters will only contact you from official company email addresses ending in @nexon.com and will follow a formal interview process. We will never request for payment or personal financial information such as photos of government-issued identification during the recruitment process or offer a job without a formal interview process. If you receive suspicious email, we advise you to mark the email as junk or spam, so your email provider will block future messages from the sender.Department: Western MapleStory GroupLocation: El Segundo, CA (Hybrid)Job type: Full Time