Security Officer I

Overview The Security Officer provides a safe and secure environment for all UnityPoint Health properties. This role monitors hospital buildings and premises to prevent theft, vandalism, unauthorized intruders, and protects patients, team members, and visitors. The Security Officer provides input in developing security procedures, which address the day-to-day physical security needs of the Unity Point Health System. Why UnityPoint Health? At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few: Expect paid time off, parental leave, 401K matching and an employee recognition program. Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health. Responsibilities Essential Duties and Responsibilities The Security Officer is to provide a safe and secure environment for all of UnityPoint Health-St. Luke’s Hospital properties. Provide input in developing security procedures, which address the day to day physical security needs of the hospital. Demonstrates initiative to improve quality and customer service by striving to exceed customer expectations; good public relations skills, including listening, providing clear explanations, accurate directions, displays a helpful attitude and answers questions in a cheerful professional manner. Builds and maintains professional customer relations with patients, visitors, staff and physicians. Work closely with and maintain good relationships with outside law enforcement agencies. Patrols the campus grounds and buildings on foot or on mobile patrol in all weather and climate conditions. Monitors persons accessing St. Luke’s property and buildings to determine whether they are present for legitimate reasons. Communicates daily security on‑duty activity to the Emergency Communications Center (ECC) for proper documentation. May be required to work as a dispatcher in the ECC if needed. Responds to emergency and routine requests for service. Documents relevant incidents, conducts investigations as appropriate, monitors security cameras and other equipment as directed. Successful completion of these duties on a regular basis contributes to the UnityPoint Health- St. Luke’s Hospital goal of quality patient care, helping to provide for a safe and secure environment for patients, visitors and staff. Must maintain complete confidentiality of patient/hospital information. Qualifications High School Diploma / GED Valid driver’s license when driving any vehicle for work‑related reasons. Writes, reads, comprehends and speaks fluent English Must possess excellent communication skills Must be able to work with all customers (associates, patients, physicians, public) Must be able to perform duties in a multi‑task environment with multiple priorities. Must be able to communicate effectively with people of diverse professional, educational, cultural and lifestyle backgrounds. #J-18808-Ljbffr