NOC Network Engineer I - Night and Evening Shift

Overview

NOC Network Engineer I – Night and Evening Shift – Remote

Description

JSI invites you to join our team as a NOC Network Engineer I – Night and Evening Shift on our NOC team working remotely, where you'll play a critical role in advancing broadband and telecommunications initiatives that expand connectivity and drive digital inclusion—while advancing your career within a mission-driven, growth-focused organization.

Responsibilities

• Proactively monitor and maintain customer network infrastructure.
• Create and manage tickets for network issues.
• Troubleshoot network and server problems.
• Document network configurations, processes, and troubleshooting steps.
• Perform routine maintenance and software upgrades on customer equipment.
• Escalate complex issues to appropriate resources.
• Communicate technical concepts clearly and concisely.
• Develop knowledge base solutions for common issues.
• Work flexible shifts and participate in an on-call rotation.
• Efficiently handle incoming/outgoing calls in a professional and knowledgeable manner.

Qualifications

• A bachelor’s degree in computer/management information systems, engineering, computer science, or equivalent is required.
• Experience may be considered in lieu of a degree, requiring a high school diploma or GED.
• Experience with Layer 2 Ethernet switching, DHCP, DNS, and Linux command line.
• Knowledge of Ethernet switching, IP routing, VoIP, and general networking principles.
• 1-3 years of experience in operating, troubleshooting, or designing Internet Service Provider Networks.

• Ability to work in a fast-paced, team-oriented environment.
• Preferred candidates will have worked in an NOC environment in a previous role.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.

Benefits and Compensation

• Competitive salary + performance-based bonuses.
• Comprehensive benefits package (medical, dental, vision, 401(k)).
• Generous PTO and travel support.
• Ongoing professional development and educational opportunities.