Healthcare Customer Service Representative

Responsibilities Deliver exceptional and consistent customer experiences by demonstrating excellence in understanding and resolving requests with patience, empathy, compassion, and sincerity. Handle customer inquiries through inbound and outbound calls as well as written communication. Effectively manage inquiries and concerns related to billing and insurance with the goal of offering payment options and facilitating the processing of payments. Take calls from patients, law offices, insurance companies, and other outside facilities to resolve complex billing and insurance issues. Make outbound calls and take inbound calls from patients to resolve balances on accounts with a status that may be aging but has not been sent for collections. Answer complex billing and insurance questions (i.e. deductibles, co‑insurance, co‑pays, complex denials and charge disputes, claim resubmissions, eligibility issues, and coding disputes). Requirements Prior work experience in a call center and healthcare customer service setting is preferred. Familiarity with Artiva and Cerner Soarian application is preferred; EPIC is a plus. Working knowledge of medical billing and coding is preferred. Prior work experience in a medical office and/or general understanding of health insurance is preferred. High School Diploma or equivalent (i.e., GED) required. Prior supervisory experience is welcome in this growing company. Core Competencies Demonstrates expertise in customer service within the healthcare sector, focusing on billing and insurance inquiries. Proficient in resolving complex issues with empathy and effective communication while utilizing relevant healthcare applications. #J-18808-Ljbffr Jobtailor