Business Product Manager, Hub & Patient Services

Job Description

Job Description

Description:

About the Company

We are a fast-growing, nationally recognized patient services provider with more than 30 years of experience supporting market access, affordability programs, and direct-to-patient care. Through our integrated pharmacy and patient support solutions, we help bridge gaps in access to therapy and improve patient outcomes across the healthcare continuum.

Our team is composed of experienced professionals dedicated to delivering personalized, efficient, and compassionate service to both patients and healthcare partners. By combining deep industry expertise with innovative processes and technology, we streamline access to life-changing medications and support patients throughout their treatment journey.

As we continue to expand, we are seeking high-performing individuals who thrive in a dynamic, performance-driven environment and are passionate about making a meaningful impact in patients’ lives.

About the role:

We are seeking a strategic, execution-oriented Business Product Manager with deep expertise in life sciences and patient services to join our organization at a pivotal moment. Reporting directly to the SVP of Strategic Initiatives, this role will sit at the intersection of enterprise strategy and product delivery, translating organizational priorities into clearly defined, scalable product solutions across our internal platforms, partner-facing tools, and third-party integrations.

This is a high-impact, high-visibility role for a product leader who thrives in complex environments - someone who can build structure, align diverse stakeholders around a shared product vision, and drive rigorous execution across systems. You will serve as a trusted counterpart to sophisticated external partners, ensuring that everything we build reflects our organizational goals, operational excellence, and compliance standards.

If you are energized by defining what needs to be built, why it matters, and how to get it done, and you bring the domain depth to do it in a regulated, partner-driven life sciences environment - this role is for you.

Key Responsibilities

Product Strategy & Delivery

• Operationalize and maintain the product roadmap in partnership with the SVP of Strategic Initiatives, translating strategic direction into prioritized, execution-ready plans that balance near-term partner needs against longer-term platform investments.
• Design reusable product components and workflows that power core business processes and reduce friction for downstream teams.
• Surface patterns across partnerships and recommend platform investments versus one-off builds.
• Define success metrics, analyze product performance, and drive continuous improvement based on data and user feedback.

Requirements & Partner Management

• Own requirements intake from external partners — triaging, clarifying, and documenting all incoming needs before they reach internal teams.
• Translate ambiguous partner requirements into precise, engineering-ready specifications with clear context, acceptance criteria, and documented trade-offs.
• Maintain the partnership at the working level through regular cadences, proactive status communication, and mutual accountability.
• Serve as the primary escalation point for partner-facing product issues, driving resolution with urgency and transparency.

Cross-Functional Leadership

• Collaborate across engineering, operations, compliance, data, and pharmacy teams as the trusted advisor and integrator for all stakeholders.
• Bridge the gap between operational and technical teams, ensuring alignment throughout the product development lifecycle.
• Untangle complex, interdependent systems and translate them into scalable, well-sequenced solutions.
• Clearly articulate product direction, technical challenges, and business value across diverse audiences — from engineers to senior leadership.

Who you are

You are a strategic, data-driven product leader who brings equal parts vision and discipline. You are energized by complexity, not paralyzed by it and you have a track record of delivering high-quality outcomes in environments where the roadmap is not handed to you.

You build structure intuitively. You ask the right questions before writing a single requirement. You communicate with clarity at every level of an organization, and you earn trust with partners by being reliable, transparent, and prepared.

You understand that in life sciences, the stakes are real and patients depend on these programs. You bring that sense of purpose to everything you build.

Required Qualifications

• 5–7 years of experience in product management, product strategy, or a closely related function, preferably in healthcare technology or life sciences services.
• Direct experience in Patient Support Programs (PSPs), Patient Assistance Programs (PAP), and/or free drug dispensing workflows.
• Strong working knowledge of hub services, including benefits verification, prior authorization, copay, and PAP.
• Strong understanding of specialty pharmacy and pharmaceutical manufacturer ecosystems.
• Proven ability to translate complex operational workflows into scalable, engineered product solutions.
• Experience working in regulated environments (HIPAA, GxP, GDP, or equivalent).
• Strong stakeholder management and client-facing communication skills.
• Experience working in Agile environments.
• Bachelor's degree in business administration, healthcare administration, technology, or related field

Preferred Qualifications

• Experience managing requirements for a pharmaceutical manufacturer partnership, including patient support programs, hub services, or market access programs.
• Familiarity with CRM platforms used in patient services or hub environments.
• Experience as the first or founding PM at an organization or within a new product function.
• MBA, MPH or advanced degree