Assistant Store Director

Vintage Grocers Job Description

An Equal Opportunity Employer This Job Description indicates the major duties required, but Does not include all the duties and qualifications required of a Team Member

Job Title: Assistant Store Director FLSA Status: Exempt

ummary The Assistant Store Director partners closely with the Store Director to lead overall store operations, drive financial performance, and uphold brand standards. This role oversees department leaders, ensures exceptional customer service, maintains operational excellence, and supports strategic initiatives that grow sales, profitability, and team development. The Assistant Store Director acts as second-in-command and is responsible for running the store in the Director's absence.
Key Responsibilities

• Operational Leadership - Oversee daily store operations, ensure smooth department coordination, uphold opening/closing standards, and maintain a safe, efficient work environment.
• Team & Department Management - Lead, coach, and develop department managers; support hiring, training, performance reviews, and succession planning.
• Customer Experience Excellence - Champion service standards, resolve escalated customer issues, and ensure a clean, welcoming, premium shopping environment.
• Merchandising & Presentation - Maintain brand-aligned merchandising standards, seasonal sets, promotional displays, and planogram compliance across all departments.
• Inventory, Ordering & Shrink Control - Monitor inventory accuracy, oversee ordering systems, manage shrink reduction strategies, and ensure proper rotation and freshness.
• Financial & KPI Accountability - Support budgeting, labor planning, sales forecasting, margin management, and analysis of store KPIs to drive profitability.
• Safety, Compliance & Food Standards - Enforce food safety protocols, sanitation requirements, OSHA compliance, and company policies.

• Community & Brand Engagement - Assist with local marketing initiatives, vendor partnerships, sampling events, and community outreach to strengthen store presence.
• Store Director Support - Act as the operational lead when the Store Director is off-site; make decisions that protect the business, team, and customer experience.

Qualifications

• 3-5 years of grocery, retail, or food service leadership experience (department manager or assistant store manager level)
• Strong leadership, communication, and coaching skills
• Proven ability to manage multiple departments and priorities
• Understanding of grocery merchandising, inventory systems, and shrink management
• Experience with labor scheduling, budgeting, and KPI analysis
• Ability to lift up to 50 lbs and work in a fast-paced environment
• Flexible availability, including weekends and holidays
• Familiarity with POS, ordering, and scheduling platforms (Paycom)
• Core Competencies
• Leadership & People Development
• Operational Excellence
• Customer Service Mastery
• Merchandising & Product Knowledge
• Financial & Analytical Skills
• Problem-Solving & Decision-Making
• Communication & Collaboration
• Food Safety & Compliance Awareness