Technician I, Field Ops - Residential

Job Description

Job Description

Overview

At Ezee Fiber, our success is built on delivering Speed, Simplicity, and Service in everything we do. Guided by our core values of Integrity, Compassion, Accountability, and Collaboration , we empower our employees to do the right thing, support one another, take ownership of their work, and work together to deliver exceptional experiences for our customers and the communities we serve.

Responsibilities

We are seeking a skilled and customer-focused Technician I, Field Ops—Residential, to join our team at Ezee Fiber. In this role, you will be responsible for installing and activating fiber services at customer premises, ensuring high-quality service delivery and customer satisfaction. This is a position that is ideal for individuals eager to grow their technical skills in a fast-paced environment.

Qualifications

• Install fiber services at customer homes, including termination, splicing, and testing.

• Install, configure, and troubleshoot Customer Premise Equipment (CPE).

• Manage work orders independently, meet SLAs, and document job details.

• Perform splicing and identify faults using fiber loss testing.

• Maintain inventory of tools and fiber components.

• Provide professional service and educate customers on fiber technology.

• Follow safety protocols and company policies during all field operations.