Client Service Representative

Job Description

Job Description

Job Description Job Title - Bilingual Client Service Representative 

Overview

Serves as the main point of contact for field staff and clients, responsible for full-cycle recruiting, assignment coordination, and client service excellence. This role focuses on sourcing, screening, and placing qualified candidates while nurturing strong client relationships and achieving daily and weekly performance KPIs. Success is rooted in a passion for transforming lives through meaningful employment.

Essential Functions & Responsibilities

???? Recruiting & Talent Acquisition

• Develop and implement recruiting strategies to attract qualified candidates.
• Source talent through online platforms, community partnerships, referrals, and events.
• Conduct resume screening, interviews, skills assessments, reference checks, and onboarding paperwork.
• Manage job postings and applicant flow via ATS and recruiting tools.
• Achieve recruiting metrics consistently (e.g., 10+ new hires per week).

???? Client & Field Staff Relations

• Build and maintain strong client relationships through calls, visits, and service follow-ups.
• Conduct arrival calls, first-day and weekly check-ins to ensure satisfaction.
• Serve as liaison between clients and field staff, resolving issues and gathering feedback.
• Recognize and reward high-performing field staff.

???? Assignment Coordination & Operations

• Intake and process detailed job orders, matching talent to client requirements.
• Provide thorough assignment orientation to field staff on job expectations and site conditions.
• Maintain accurate records for clients, field staff, assignments, and timesheets.
• Open and close the branch office and participate in on-call rotations as needed.

???? Safety, Compliance & Documentation

• Deliver safety orientations and promote LINK safety standards.
• Support and document safety incidents, following company policies.
• Ensure compliance and proper documentation for all recruiting and assignment activities.
• Assist in 24/7 safety response efforts and triage coordination.

???? Sales Support & Business Growth

• Support business growth through skill marketing, pump calls, and client outreach.
• Provide sales leads from applicant interactions and field feedback.
• Participate in weekly branch strategy meetings to drive performance.
• Assist with events, career fairs, and community recruiting initiatives.
• Maintain target field staff levels and gross profit objectives.

Company Responsibilities

All employees of Link Staffing Services are expected to:

• Demonstrate and work in alignment with Link’s core values.
• Strive to meet or exceed individual and team KPIs.
• Seek continuous improvement in operations and service delivery.
• Act as a positive ambassador for the company, clients, and field staff.
• Take ownership of results and be a proactive problem solver.

Required Competencies / Skills

• Strong work ethic, energy, and passion for service
• Ability to multitask and operate in a fast-paced environment
• Problem-solving mindset and ownership mentality
• Professional communication—written, verbal, and phone
• Empathy and relationship-building skills
• Detail-oriented, organized, and adaptable
• Team-oriented with ability to manage diverse personalities

Education & Experience

• High school diploma or equivalent
• Minimum 2 years in customer service, staffing, recruiting, or related field
• Valid driver’s license, reliable vehicle, and active insurance (required for client visits)

Working Conditions

• Fast-paced office environment with frequent client and candidate interaction
• Ability to sit for extended periods and travel locally for client visits
• Participation in rotating on-call schedule
• Attendance at job fairs and community events as needed

Company Values

At LINK Staffing, we are committed to transforming lives through meaningful employment. Every team member is expected to uphold our Core Values:

Core Values

• Dignity & Respect — Treat every individual with respect
• Client Expectations — Strive to meet and exceed expectations
• Continual Improvement — Pursue growth and better ways of working
• Integrity — Do what is right, always

Supporting Principles

• Flexibility — Offer personalized employment solutions
• Dependability — Build trust through consistency and results
• Safety — Prioritize well-being with proactive safety practices