Automotive Sales BDC Representative

Job Description

Job Description

Automotive Sales BDC Representative
Napleton Beaver Dam Chevrolet Buick GMC | Beaver Dam, WI

About Us
Napleton Beaver Dam Chevrolet Buick GMC, part of the Napleton Automotive Group, is looking for a motivated, sales-driven BDC Representative to join our growing team. If you love connecting with people, thrive on the phone, and want to play a key role in keeping our sales floor full of qualified buyers, we want to hear from you.

What You'll Do

• Respond promptly and professionally to incoming internet, phone, and chat sales leads
• Make outbound calls to prospective and past customers to generate and schedule sales appointments
• Follow up on sales leads and unsold showroom traffic using the dealership's CRM
• Confirm scheduled sales appointments in advance to reduce no-shows
• Maintain accurate, detailed records of all customer interactions in the CRM
• Meet or exceed monthly appointment-set and appointment-show goals
• Deliver a warm, professional experience on every call or message
• Hand off qualified, well-prepared appointments smoothly to the sales team
• Stay current on dealership inventory, incentives, and sales promotions

What We're Looking For

• No prior experience necessary — we'll train the right candidate; prior BDC, call center, or sales experience is a plus
• Excellent verbal and written communication skills
• Comfortable making a high volume of outbound calls each day
• Self-motivated, goal-oriented, and coachable
• Basic computer skills; comfortable learning CRM and dealership software
• Ability to multitask and stay organized in a fast-paced environment
• Valid driver's license
• Ability to pass a background check and drug screening
• High school diploma or equivalent required

What We Offer

• Competitive hourly base pay plus performance bonuses/commission for sales appointments set and shown
• Ongoing training and coaching
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off
• Employee vehicle purchase discounts
• Opportunities for career growth within the Napleton Automotive Group

Schedule
Full-time; must be available to work some evenings and weekends based on dealership hours.