Customer Success Account Manager

McKesson Account Manager

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

Be part of the team that is poised to transform the fight against cancer. Backed by the strength of a Fortune 8 company, our entrepreneurial organization develops technologies used by the oncology community to deliver evidence-based, personalized care, as well as insights used by biopharma companies to accelerate drug development and support the entire treatment journey. Our work powers informed decision making at every pivotal moment in oncology; from the treatment options presented to patients, to the operational considerations for oncology practices, to the design of clinical trials, to the commercial launch plans for new therapies.

Key Responsibilities

• Managing all aspects of the technology relationship with our customers.
• Developing, growing, and maintaining territory relationships.
• Managing the day-to-day relationship of assigned clients in the support and use of iKnowMed G2 EHR, CVP, Practice Insights, and Ontada Health.
• Actively participating in the implementation process of accounts in his/her territory.
• Supporting and adhering to the McKesson Specialty Health Compliance Program.
• Building and developing customer relationships.
• Developing and maintaining a territory business plan.
• Supporting iKM G2 go lives.
• Assisting customers with resolution of issues.

Minimum Requirement

• Degree or equivalent and typically requires 7+ years of relevant experience.

Education

• BS degree or equivalent experience in electronic system implementation, installation, and troubleshooting.

Critical Skills

• 4+ years specific systems experience within applications with iKnowMed.
• EHR application knowledge and working experience, preferably with iKnowMed G1 and/or G2 specifically.
• Excellent ability to build relationships, align and influence varied and diverse participants across all levels and functions to achieve requisite milestones.
• Knowledge and experience with healthcare operations, clinical, and/or financial systems (i.e. practice management systems (Centricity, Athena IDX); EHR (iKnowMed, Epic); pharmacy inventory management systems (Lynx, Pyxis)).

Additional Skills

• Strong organizational leadership skills with the ability to manage multiple priorities with tight and often competing deadlines.
• Familiarity with oncology practice day-to-day operations. Demonstrated outstanding communications skills (verbal, written, and presentation skills). Proficiency with MS Word, Excel, PowerPoint, and Teams.

Travel: Up to 75% travel required.

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by or McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category.