Customer Service Representative - Commercial

Job Description

Job Description

Description:

COMPANY DESCRIPTION

York Design Group is a global leader in designing, manufacturing, marketing, selling, and distributing high-quality wall décor products across over 80 countries. Our product range includes both residential and commercial wallcoverings, murals, peel & stick tiles, and decorative peel & stick wall decals. Known for innovation and style, York Design Group is passionate about transforming spaces through our wide array of diverse brands.

JOB SUMMARY

This position will be responsible for servicing our Wallcovering Contract accounts and Designer market from within our Sales and Service team by performing order placement, responding to inquiries, and developing relationships with customers to provide superior service and satisfaction of customer needs.

PRIMARY DUTIES

• Handle phone/email inquiries from retailers regarding availability of stock, pricing/quotes, ship dates, expedited delivery and replacement of defective materials and company policies
• Data Entry of incoming orders and reserve requests received via phone and email
• Utilize the Open Order Report, Backorder Report and other resources daily to provide proactive updates
• Provide updates back to customers/accounts via the B2B portal
• Communicate customer needs through appropriate channels
• Follow up with customers on special requirements or oversee requests via variety of communication channels.
• Handle customer inquiries for defective claims and communicate with QC team to resolve and satisfy customers’ expectations.
• Manage inquiries and questions from sales team and provide accurate information.
• Strengthen relationships and communications with the goal to add sales volume
• All other duties as assigned

EDUCATION & EXPERIENCE

• High school diploma, GED
• 2+ years’ experience in Sales and Service or Call Center Environment
• Excellent communication skills
• Proficient computer skills with MS Office, with particular focus in Microsoft Excel
• Possess accuracy, attention to detail, and organizational skills
• Ability to multi-task and work in a fast-paced, call center environment.
• Great problem-solving aptitude

WORKING CONDITIONS

General office environment, sitting or standing at work station. Frequent phone and computer work