Customer Service Assistant I

Customer Service Assistant

Welcome to Steelscape. With a team of 400 strong, our people are our strength. We are a leading west-coast manufacturer of coated and painted metal for the construction industry, providing enduring products, inspiring design options, and superior customer experience building a foundation of strength, beauty, and performance within our communities. We sit alongside our colleagues at ASC Profiles as part of NS BlueScope Coated Products North America, a joint venture between BlueScope and Nippon Steel.

Primary Purpose

The purpose of this position is to provide support to the Customer Service Department by assisting with customer service representative backup coverage, order entry, generating and updating reports, helping customers with order status updates, following up with other departments on late orders, and managing coil cleanup and quotations.

Primary Duties & Responsibilities

In addition to complying with all safety and environmental policies and contributing to the company's Zero Harm commitment, the Customer Service Assistant performs the following duties:

• Assist in customer service representative backup coverage by being proficient in Steelscape product offerings, capabilities, and operational procedures.
• Enter customer orders into order management software according to company policy and procedures, including the order confirmation process.
• Generate, update, and load customer reports on a regular basis.
• Perform follow-up tasks such as proofreading orders, reviewing held coils, clarifying orders, tracking delayed shipments, and coordinating with internal departments.
• Support customer service and account managers by preparing or updating quotes using the web quote system.
• Participate in special projects and contribute to process improvement initiatives.

Key Relationships

• Lead Customer Service Representative
• Customer Service Representative
• VP of Sales
• Sales Managers
• Account Managers
• Sales Analysts
• Support departments: production planning, operations, purchasing, credit, transport

Quantitative Scope

• No direct supervision of employees or vendors
• No assigned payroll, budget, or revenue accountability
• No authorization to spend company funds

Education & Experience Qualifications

Minimum:

• High School diploma or GED
• 2+ years of customer service or front office experience
• Proficient use of office machinery such as copier and scanner
• Strong knowledge of Microsoft Word, Excel, and Outlook
• Excellent written and verbal communication skills
• Ability to multitask, prioritize, and manage time effectively
• Team-oriented and highly motivated

Preferred:

• Experience using SAP

Skills & Competencies

• Ability to maintain composure in stressful situations
• Strong multitasking and organizational skills
• Sense of urgency and proactive approach
• Customer service mindset
• Excellent communication abilities
• Ability to follow BlueScope safety protocols
• Proficiency in Microsoft Office Suite

Salary Range: This position's estimated hourly rate of pay is $20.78 - $28.58. The actual base rate of pay will be dependent on an individual's skills, qualifications, and experience. This role is eligible for 401k Savings plan, Healthcare (medical, dental and vision), and other generous rewards.

Additional Information The preceding job responsibilities and tasks were designed to indicate the general nature and level of work performed by associates in this job. It is not designed to contain or be interpreted as a comprehensive inventory of all job duties and responsibilities required of associates assigned to this job. Associates may be required to perform other duties as assigned. Additional job competencies, individual goals, and performance measurements are set at the department level.

The benefits are just as rewarding as the work at BlueScope. To support our goal, we offer a total compensation plan and an outstanding benefits package that includes health insurance, life insurance, short and long term disability, paid time off, and retirement.

EEO: Employer/M/F/Disabled/Protected Veteran

BlueScope is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status, as a protected veteran, among other things, or status as a qualified individual with disability.