Customer Service Representative
Express Employment Professionals Defunct
Job Full Description arge manufacturing company is looking for a Customer Service Representative to work in their fast-paced office. Ideal candidate will have 4+ years of customer service experience and have strong organizational and time management skills.
Job Duties
Eligible associates may receive a comprehensive benefits package that includes:
#1738OS Hasbrouck Heights, NJ
1738
209 Williams Avenue
Hasbrouck Heights, NJ 07604
Job Duties
- Communicate with internal and external customers by email and phone to resolve customer inquiries and Sales Orders. Sets clear expectations by providing accurate information and transparent communication.
- Works with team members to ensure all pieces of order are present. Edits orders received for price and nomenclature.
- Informs customer of unit prices, shipping date, anticipated delays and additional information needed. Records or files copy of orders received according to expected delivery date. Enters orders into business system.
- Collaborates with Supply Chain and Purchasing to update existing orders to reflect projected ship dates
- Assist quality and sales in transacting RMA returns for repair and credit
- Multitasks between multiple tools and systems (knowledge base, team meetings, supervisor) and applies information and knowledge to customer situations.
Eligible associates may receive a comprehensive benefits package that includes:
- Medical, Dental, Vision, Term Life Insurance, and Short-Term Disability
- 401(k) Retirement Plan
- Employee Assistance Program (EAP)
- NJ Paid Sick Leave and Holiday Pay
#1738OS Hasbrouck Heights, NJ
1738
209 Williams Avenue
Hasbrouck Heights, NJ 07604
Vacancy posted 2 days ago
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