Collections Supervisor

The City of Oxnard’s Public Works Department, Environmental Resources Division, is seeking a highly organized and motivated Collections Supervisor to oversee daily commercial solid waste, recycling, and organics collection operations, while also providing operational support and coverage for residential and roll off/industrial collection services as needed. The ideal candidate is an operational leader who enjoys solving problems, leading people, and using technology to improve service delivery. This individual is organized, analytical, and adaptable, with the ability to balance field supervision with the administrative responsibilities necessary to support a modern municipal collection operation. Successful candidates will have experience coordinating daily operations, supervising employees, utilizing technology to monitor performance, analyzing operational data, preparing reports, managing competing priorities, and communicating effectively with employees, customers, management, contractors, and the public. We are seeking someone who can think strategically while remaining engaged in day-to-day operations; an individual who can lead in the field, make informed decisions using data, embrace technology, continuously improve processes, and foster a culture of accountability, safety, operational excellence, and exceptional customer service. What You’ll Do Operations Leadership Plan, coordinate, prioritize, schedule, assign, and monitor daily commercial collection operations while providing operational support for residential and roll-off collection services as needed. Evaluate daily operational performance, staffing levels, route completion, service demands, vehicle availability, equipment utilization, and workload distribution to ensure efficient service delivery. Adjust staffing, routes, equipment, and operational priorities in response to changing service demands, emergencies, special events, and operational challenges. Conduct field inspections, route observations, service audits, safety reviews, and quality assurance inspections to verify work quality, operational efficiency, and compliance with Division standards. Staff Leadership & Development Supervise, coach, mentor, train, evaluate, and support assigned employees while promoting accountability, teamwork, professionalism, safety, and exceptional customer service. Foster a positive, collaborative work environment through effective communication, employee engagement, performance management, and ongoing professional development. Identify training opportunities, address performance concerns, recognize employee accomplishments, and promote continuous improvement throughout the work group. Operations Management, Technology & Analytics Utilize route management software, GPS systems, camera systems, Microsoft Office, Google Workspace, and other business technologies to monitor operations, manage workloads, evaluate performance, and improve service delivery. Analyze operational data, route performance, productivity metrics, customer requests, missed collections, overtime, equipment utilization, contamination trends, and other key performance indicators to identify opportunities for operational improvement. Review operational dashboards, reports, and system data to support decision making, improve resource allocation, and enhance overall operational efficiency. Coordinate staffing schedules, equipment assignments, vehicle availability, and operational resources to maximize productivity and maintain service levels. Administrative Management Prepare, review, and maintain operational reports, schedules, inspection records, work orders, safety documentation, incident reports, customer correspondence, and other business records. Ensure accurate and timely completion of required documentation while maintaining organized electronic and paper records. Assist in developing reports, presentations, operational summaries, recommendations, and performance metrics for management. Support budgeting, purchasing, inventory management, contract administration, and other administrative functions as assigned. Customer Service & Collaboration Respond to escalated customer concerns, service requests, operational issues, and community inquiries using sound judgment, professionalism, and effective problem‑solving skills. Collaborate with Fleet Services, Customer Service, contractors, vendors, other City departments, and management to resolve operational issues and improve service delivery. Serve as a technical resource for employees regarding collection procedures, safety requirements, operational policies, customer service expectations, and Division practices. Safety, Compliance & Continuous Improvement Promote and maintain a strong culture of safety by ensuring compliance with applicable federal, state, and local regulations, City policies, and Division procedures. Investigate and document vehicle incidents, employee injuries, service disruptions, customer complaints, operational concerns, and other field issues while recommending appropriate corrective actions. Participate in route optimization, technology implementation, process improvement initiatives, operational planning, and development of standard operating procedures that improve efficiency, customer service, employee safety, and operational performance. Payroll/Classification Title: Maintenance Crew Supervisor Supervision Exercised/Received: Incumbents supervise paraprofessional and support staff, including conducting performance evaluations, coordinating training, and implementing hiring, discipline, and termination procedures. Receives general supervision on routine items that are performed according to established standards and procedures and receives specific work instruction regarding non‑routine matters and deadlines. Distinguishing Characteristics: This classification is distinguished from the Maintenance Specialist, Senior in that it provides direct supervision of assigned crews, staff, and/or first‑level supervisors. Work Schedule: May vary based on operational needs, service demands, staffing levels, emergencies, special events, and departmental assignments. This position primarily supports field operations that may begin during early morning hours and will regularly require Saturday work as part of the normal operational schedule. This position may also be required to work evenings, holidays, and additional hours as necessary. Work is performed in both office and field environments. The City does not offer hybrid or remote work. Essential Functions Supervises staff including conducting performance evaluations, coordinating training, and implementing hiring, discipline and termination procedures; ensures adherence with safety policies and procedures and applicable codes and regulations. Plans, oversees and reviews maintenance and operations work of assigned crews in facilities maintenance, streets maintenance, fleet services, construction project management, traffic signals, refuse/recycling/green waste collection and/or parks maintenance areas; provides support by performing advanced‑level maintenance and operations work; performs inspections to review safety, work quality and scheduling. Serves as a technical resource and assists in the training and development of staff on equipment, safety and operational practices and procedures; responds to inquiries and addresses service concerns and issues. Maintains and oversees inventory of materials, tools and supplies; researches product and expense information; initiates replacement of required inventory; prepares, reviews and maintains reports, schedules, work orders, records and documentation related to assigned operational area. Prepares and submits budget recommendations and monitors expenditures; may identify required capital improvements and work to secure funding; may administer contracts. Performs other duties of a similar nature and level as assigned. Minimum Qualifications Education: High School Diploma or GED Experience: Five (5) years of leadership experience Experience related to solid waste operations highly desirable License/Certification: Valid California Class A or B Driver’s License with a satisfactory driving record SWANA Managing MSW Collection Systems certification is desirable. The ability to obtain the SWANA Collection Systems certification within six (6) months of appointment is required Other Requirements: Must be able to effectively communicate in English, both orally and in writing General Information Application Process: Submit NEOGOV/Government Jobs online application. Complete and submit responses to the supplemental questions, if required. Upload resume, cover letter, proof of degree (transcript), or other requested documents. Your application may be rejected as incomplete if you do not include the relevant information in the online application and include the information only on the resume. Applications and/or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted. Cover letters and/or optional resumes are not accepted in lieu of a completed application. The list of qualified candidates established from this recruitment is to fill this position only. There is currently one (1) full‑time vacancy within the Public Works Department, Environmental Resources Division. Selected candidate(s) must pass a thorough background investigation. Union Membership: Positions in this classification are represented by the Oxnard Mid Manager's Association (OMMA). NOTE: For most positions, the City of Oxnard relies on office automation (Microsoft Office/Google) and web‑based enabled tools, therefore candidates must be proficient and comfortable with computer use to perform functions associated with on‑going work. Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all positions. Employees are required to participate in the City's direct deposit plan and are paid on a bi-weekly basis. This position requires a 12 month probationary period. Pursuant to California Government Code Section 3100, all public employees are required to serve as disaster service workers subject to such disaster service activities as may be assigned to them. If a candidate accepts a conditional job offer with the City of Oxnard, any and all pending applications for active recruitments with the City of Oxnard will be withdrawn and no longer considered. This position is not governed by the overtime provisions of the federal Fair Labor Standards Act and is not eligible for overtime pay. EQUAL OPPORTUNITY: The City of Oxnard is an Equal Opportunity Employer and welcomes applications from all qualified applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, medical condition, disability or sexual orientation. REASONABLE ACCOMMODATION: The City of Oxnard makes reasonable accommodation for individuals/people with disabilities. If you believe you require special arrangements to participate in the testing process, you must inform the Human Resources Department in writing no later than the filing date. Applicants who request such accommodation must document their request with an explanation of the type and extent of accommodation required. LEGAL REQUIREMENT: On the first day of employment, new employees must provide proof of citizenship or documentation of legal right to work in the United States in compliance with the Immigration Reform and Control Act of 1986, as amended. The City participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security or Social Security Administration so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E-Verify, please contact DHS. Contact Annette Adams at View email address on click.appcast.io. NOTE: The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice. #J-18808-Ljbffr