Associate Patient Care Coordinator

Smilebuilderz MissionTo develop an elite team of professionals that set the standard for providing quality oral healthcare solutions. Through our consistent professionalism and effectiveness, we will become admired by our peers and respected by our patients.Summary of Benefits:Paid Time Off for FT StaffPaid HolidaysDiscounted Dental ServicesEAP ServicesEmployee Referral ProgramEmployee DiscountsEmployee Events Throughout the YearMedical, Dental, & Vision InsuranceFlexible Spending AccountHealth Savings AccountVoluntary Accident & Critical Illness BenefitVoluntary Term Life InsuranceLong Term & Short Term Disability401(K) PlanJob Summary:The Patient Care Coordinator's primary responsibility is managing a doctor's schedule by developing and maintaining relationships with patients.Essential Job Functions:Greet all new patients assigned to your doctor by introducing yourself as the Care Coordinator.Review all new patients' paperwork prior to visit when available, or at visit if not previously submitted and added to document center.Confirm all necessary consents and clearances are in patient document center prior to the time of appointment.Confirm appointments are scheduled correctly and in the appropriate time frames.Verify that all lab cases are present for scheduled appointments.Prepare and review daily schedule prior to the beginning of the day; present any concerns or modifications needed to maintain a full schedule.Prepare and present patient treatment to include: Doctor's recommended treatment, Treatment options, Treatment timelinePatient education to the value of treatment recommendations.Financial arrangementsSchedule treatmentActively participate in filling your hygiene teams scheduleMaintain pre-authorization records, resubmission of denials, and scheduling of approvals.Monitor Dentrix reports to locate unscheduled treatment.Provide checkup calls to all emergency and complex cases.Maintain patient relationships by acknowledging patient life milestones, family events, and birthdays.Other Functions:Assist with other projects and tasks as assigned by the General Manager.Policy, procedure, standards and scopes of practice.Exceptional customer service skills.Strong communication skills.Professional demeanor.Exceptional patient education ability.Self motivationAbility to multitask.Ability to facilitate change as directed.Excellent keyboard/computer skills.Team focused.Machines/Tools/Equipment:Basic computer systems and practice management software.Multi-line phone system.Working Conditions:12 hour shifts.Required to sit for extended periods of time.Primarily a controlled office environment with frequent exposure to clinical situations.