Shop Foreman - Hector Turf

Shop Foreman

The Shop Foreman is responsible for providing day to day technical leadership to the technicians through positive mentoring tactics to include proper diagnostic and repair procedures as outlined in vendor service manuals. Assist technicians as they assess equipment failures and situations while providing support to help guide critical thinking and problem resolution techniques. Mentor technicians on policies and procedures while also observing daily activities involving equipment repair and maintenance operations to ensure consistent superior service performance. Inventory and track shared equipment and tools and ensure that the working environment meets the service needs of customers. This position also requires the completion of repair work both internal and external.

To grow and build a successful career with Wesco Turf, you will be responsible for:

• Serve as a lead technician to coach, help and train inside shop technicians.
• Monitor technicians' work performance to make sure they adhere to quality assurance guidelines, taking precautions to ensure that employees work with safety in mind.
• In conjunction with the team leaders: handle all performance and disciplinary matters, address employee complaints and resolve problems in a timely manner.
• Project a positive image to peers, subordinates, our customers, vendors and to the public by providing quality service and maintaining a cost efficient, productive, safe and customer friendly environment.
• Develop a working knowledge of the Company's policies and standard operating procedures.
• Attend all required training, conferences, meetings as directed by the management and/or the Company's various vendors.
• Ensure the Shop is clean and operating safely and in accordance with OSHA, local, state and federal guidelines regarding hazardous materials handling and disposal and our various insurance companies' procedures.
• Use and train proper use of diagnostic equipment to evaluate mechanical, electrical, hydraulic, and pneumatic breakdowns of equipment.
• Provide daily guidance and direction to all technicians assigned to the service teams.
• Responsible for the technical development of all technicians.
• Develop and conduct training classes as required.
• Routinely inspect all shop equipment and work area to maintain a safe environment for all technicians.
• Assist Director of Commercial Service with implementation of shop policies and procedures through positive example and mentoring of others.
• Assist with development and maintenance associated with new technician training initiatives.
• Assist in recruiting, screening, training, and evaluation of all repair and pre-owned technicians.
• In conjunction with the team leaders: Conduct performance discussions with technicians on expectations and performance, ensuring they meet minimum performance expectations.
• Maintain a standard level of shop productivity through positive mentoring practices.
• Practice safe work habits and use personal protective equipment as required.
• Attend monthly TAC calls and follow up on open cases with vendors on a weekly basis.
• Performs other duties as assigned.
• Respond to all communication in two hours or less
• When asked/necessary, must be able to keep information confidential
• Create and /or provide content for SOP's.

Wesco's foundation is built on the strength and quality of our people. We are committed to providing all the resources and tools necessary to help our people be successful. Recognizing that our employees are our greatest resource, our competitive rewards package is designed to attract and retain our talented associates.

Health Insurance Medical, dental, vision, and life insurance is available to full-time employees, eligible dependents, and spouses.

Wellness At Wesco, we recognize that our associates are our greatest asset, and our health and happiness are essential to success. The Wellness Program is a comprehensive initiative designed to promote the physical, mental, and emotional well-being of our associates. We aim to create a supportive and inclusive environment that empowers employees to prioritize their health and well-being, leading to increased productivity and employee engagement. Human Resources creates a monthly newsletter that promotes the upcoming wellness activities.

Growth Opportunities Nearly half of our employees have worked in our organization for over ten years. We are committed to the advancement of our employees by providing challenging work assignments, formal and informal training, professional associations, and networking opportunities.

Competitive Salary In addition to their base pay, employees are eligible for our company-wide bonus that is dependent on Wesco meeting our sales goals. We have met these goals every year for the past 10 years, the bonus is equivalent to 0-3 weeks of additional pay and is prorated for your first year. Employees in our Service and Operations departments are eligible for a monthly incentive program based on performance.

Since 1987, Wesco Turf has been the golf, grounds, and irrigation market leader. We are a worldwide provider of the highest quality used golf course equipment. We are an exclusive provider for Toro, Club Car, Bernhard, Salsco, Harper, Ventrac, and MCI-Flowtronex and Watertronics Pump Stations in Florida and Southern Georgia. Wesco has been honored multiple times as Toro's North American Distributor of Excellence. On August 1st, 2022, Wesco acquired Hector Turf located in Deerfield Beach expanding our market to include from Vero Beach to Key West, including the Bahamas, Puerto Rico, Dominican Republic, and the Caribbean Islands.

Requirements

To be considered for this role, a candidate should meet the following minimal requirements:

• Requires excellent documentation practice.
• Requires strong leadership skills with good administrative skills.
• Requires strong mechanical background.
• Requires the ability to communicate in a professional and courteous manner to all customers as well as fellow employees.
• Requires the ability to multitask and handle situations responding to the needs of team members.
• Advanced knowledge of Equipment diagnostics, repair, and maintenance processes.
• Ability to communicate effectively (verbal and written); ability to maintain emotional control in stressful situations.
• Must have excellent customer service skills.
• Must have ability to work on multiple tasks simultaneously.
• Minimum High School Diploma G.E.D. or equivalent
• Training at vocational, technical trade school or training seminars in the Commercial Turf Industry.
• Minimum of five years' experience in a related field experience

We are committed to providing equal employment opportunities for training, compensation, transfer, promotion, and other aspects of employment for all qualified employees without regard to sex (including pregnancy and childbirth), race, color, religion, national origin, age, disability, sexual orientation, gender identity, genetic information or veteran status. M/F/D/V

Wesco Turf, Inc. is an equal opportunity employer. M/F/D/V