Branch Ambassador

Branch Ambassador

Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We were founded on the belief that the banking industry would be revolutionized by information and technology, beginning with credit cards.

Welcome to a new idea in banking. Here at Capital One, we're redefining how people bank. You see, we believe banking should fit our customers' everyday livesnot the other way around. As a Branch Ambassador, you'll have the opportunity to use your love of working with people and sharing product knowledge to play a vital role in our customers' banking experience. You'll also perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures. Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience. Our rapidly changing tech and financial environment requires Ambassadors who are adaptable and have a growth mindset, in addition to being customer experience-obsessed. Our Branch team exists to enhance the financial lives of people in the communities we serve. We're not just looking to fill open positionswe seek outgoing, passionate people who really want to be a part of this whole reimagined banking experience. Here's what we're looking for in you:

• You're friendly and engaging and can connect with customers.
• You will be able to reduce customer financial anxiety by helping to determine both personal and business financial needs.
• You're aware of the importance of being compliant when working at a bank.
• You'll support customers in all areas of the branch, from the cash handling and service needs, to rotating throughout the branch based on the customer needs.
• The overall retail customer experience is improved with fewer handoffs; every Ambassador is equally "the expert".
• You're naturally curious and like to learn.
• You're digitally savvy. You'll showcase what's possible in our physical space and how to easily navigate our mobile and online experience, using the branch's laptops and iPads.
• Are you a team player? If so, you will have the opportunity to work with an energized team of banking professionals and help inspire your teammates as they inspire you.
• You'll research and answer customer inquiries with the intent of enhancing customer retention and engagement by leverage various tools and channels to recommend appropriate solutions.
• You'll be able to travel between branches in assigned local area and support the market that you are assigned.

If you're nodding along and like what you're reading, let's talk.

Qualifications:

• High School Diploma, GED, or Equivalent Certification
• At least 1 year of Retail, Sales or Customer Service experience
• At least 6 months of cash handling experience

Location: Capital One is hiring for a Branch Ambassador Position in Midtown, New York City. Base pay starts at $26/hr.