Technical Account Manager

Are you an expert in web platforms who thrives on building deep, strategic relationships with clients? Do you have a track record of using your technical knowledge to drive product adoption? Do you enjoy changing gears from troubleshooting a complex technical issue to strategizing how to grow an account’s revenue? As a market leader in secure QR-code and digital product passport solutions, our platform connects billions of physical products to the cloud so brands can protect, comply, and engage at scale. We are searching for a bilingual (English and Spanish) Technical Account Manager based in the Twin Cities to take our deployments and customer relationships to the next level. Job Responsibilities Own technical support for both day-to-day questions and complex issues Ensure our customers have an optimal solution setup and configuration given their business goals Identify and resolve technical challenges that prevent customers from achieving their goals or maximizing the ROI of Scantrust solutions Build strong, long-term relationships with clients, acting as a trusted advisor and key point of contact for Enterprise Accounts Hold Quarterly Business Reviews (QBRs) and/or Executive Business Reviews (EBRs) for Enterprise Accounts Identify upsell and cross-sell opportunities by comparing MEDDPICC insights against account configuration and setup Implement cutting-edge technical support tools and approaches, including AI Test new product features, communicate benefits to customers, and share product feedback with the product and development teams Grow our help center content, including step‑step guides, tutorials, and best practices for customers Job Requirements Five years experience in a technical support or technical account management role Fluency in written and spoken Spanish Fluency in written and spoken English Currently residing in or near the Twin Cities Prior experience in a start-up or scale‑up environment Proficient in customer support ticket management and CRM systems Proficient in technical writing and/ or Help Center documentation Proficient with data organization, analysis, and reporting in Excel/ Google Sheets Enjoys relationship building, both internally and externally to the organization Experience working with Sales, Marketing, and Product Passionate about shaping an inspiring company culture The Ideal Candidate has Experience establishing new projects and teams; thrives in entrepreneurial environments Experience applying sales qualification methodologies such as MEDDPICC in discovery conversations Has proficiency in using generative AI tools at work Experience using scripting and command‑line tools to investigate customer issues What We Offer Competitive salary with health benefits and participation in the Company’s Employee Stock Option Program Hybrid work environment; with requirements for in‑office presence in our Twin Cities office Professional growth opportunities aligned with your career goals Vibrant, international, and inclusive work environment with team members from all over the world Healthy work‑life balance through generous time‑off policies and flexible work options Build a company that has a positive impact on the world and is used by brands in your day‑to‑day life Who We Are Scantrust is a global leader in QR code management solutions for brands of physical products. Brands, both big and small, use our solutions to comply with new digital labeling and product passport laws, detect counterfeits, and optimize their supply chains. Founded in Lausanne, Switzerland, in 2014, we now have offices across Europe, Asia, and the Americas, and manage billions of connected products – and we are just getting started. Find out more about us at #J-18808-Ljbffr