First Impressions Coordinator

Job Description

Job Description

The First Impressions Coordinator is the welcoming face and voice of our title company. From the moment a client walks through our doors or calls our office, you set the tone for a professional, seamless experience. This role is essential to keeping our front office organized, clients informed, and transactions moving smoothly—combining attention to detail with genuine hospitality.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:
• Answering incoming calls, providing customer support
• Greet guest at receptionist desk
• Support new order entry
• Must be personable, positive and a professional representative of the Company.
• Regular consistent attendance is required.
• Ability to accept supervision.
• Ability to foster, develop and maintain professional and collaborative working relationships.
• Must be able to get along with others, i.e., peers, supervisors, outside customers, and vendors.
• Ability to interact effectively and professionally with all levels of management, employees and customers by email, phone and in person.

ROLE SPECIFIC KNOWLEDGE:
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Ability to work overtime as requested and approved by supervisor.
• Ability to prioritize and handle multiple projects.
• Strong attention to detail and organizational skills.
• Proficient in Microsoft Office Suite and Outlook.
• Ability to perform under pressure and be flexible with disruptions throughout the workday.
• Repetitive and continual typing motion is required.
• Understanding of real estate contracts and legal descriptions.

EDUCATION, LICENSURE, AND EXPERIENCE:
• Completion of a High School diploma required.
• Customer Service Experience
• Abstract, Title, Legal or other related industry experience min of 1yr required.
• Obtain Oklahoma Abstractor license within 6 months of employment

At Modern Abstract and Title, we opened our first office in Bryan County, Oklahoma in January 2018 with a small group of experienced professionals driven to transform the title industry. From day one, we’ve been guided by a deep commitment to service, continuous learning, and integrity. Thanks to our team's dedication and shared mission, we've grown steadily—attracting like-minded individuals who are passionate about making a meaningful impact in the communities we serve. Now, as we continue to expand, we're looking for team members who are excited to grow with us and help shape the future of title services.

Equal Employment and Nondiscrimination
At Modern, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities can reach their goals and connect with each other. Modern takes affirmative action to ensure that applicants are recruited and employed, and that employees are treated during employment, without regard to their age, race, creed, color, national origin, ancestry, marital status, disability, history of disability, veteran status, nationality, or sex/gender. Some state or local laws also specifically prohibit discrimination based on additional classifications, which may include ancestry, citizenship status, political affiliation, gender identity, sexual orientation, marital status and/or parental status.

Company Description

At Modern Abstract and Title, we opened our first office in Bryan County, Oklahoma in January 2018 with a small group of experienced professionals driven to transform the title industry. From day one, we’ve been guided by a deep commitment to service, continuous learning, and integrity. Thanks to our team's dedication and shared mission, we've grown steadily—attracting like-minded individuals who are passionate about making a meaningful impact in the communities we serve. Now, as we continue to expand, we're looking for team members who are excited to grow with us and help shape the future of title services.\r\n\r\nEqual Employment and Nondiscrimination\r\nAt Modern, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities can reach their goals and connect with each other. Modern takes affirmative action to ensure that applicants are recruited and employed, and that employees are treated during employment, without regard to their age, race, creed, color, national origin, ancestry, marital status, disability, history of disability, veteran status, nationality, or sex/gender. Some state or local laws also specifically prohibit discrimination based on additional classifications, which may include ancestry, citizenship status, political affiliation, gender identity, sexual orientation, marital status and/or parental status.