Donor Greeter

Job Title: Donor Greeter

Department: Donated Goods Program (DGP)

Reports To: Store Manager

FLSA Status: Non-Exempt

Mission Support:

Goodwill Houston (GWH) is transforming lives by connecting people to opportunities that advance the future of work. Through education, training, and employment, we create pathways to success for individuals facing employment barriers. We empower people, strengthen families, and impact communities by addressing both immediate and future workforce needs. With the generous support of our donors and retail customers, we are changing lives through the power of work.

Position Summary:

Responsible for providing world-class donor experience by maintaining a friendly, helpful, and professional demeanor. Responsible for accepting, sorting, and processing incoming donations according to GWH's guidelines. Ensure donations are handled efficiently, accurately, and cost-effectively to support the organization's mission.

Essential Duties and Responsibilities:

• Provide excellent customer service by greeting each donor promptly upon arrival, showing appreciation, and inviting them to return.
• Collect donations using donation carts and sort them out into proper limited categories as required.
• Accept furniture donations, place them in staging areas, and assist in moving to the sales floor once priced.
• Ensure that all full raw and outlet equipment is properly labeled at the time of setup.
• Operate pallet jacks to move full gaylords and load outbound trailers while maintaining safety and productivity standards.
• Accurately record donations using the donor tablet to maintain accurate records of donations received and issue completed donation receipts to all donors.
• Ensure designated personal protective equipment (PPE) is being properly utilized, including but not limited to highly-visibility safety vests and cut-resistant gloves.
• Request additional supplies from management when running low.
• Assist with loading and unloading equipment as needed.
• Assist in maintaining the safety and security of GWH associates, donors, and company property.
• Perform necessary janitorial work.
• Must report all work incidents and injuries immediately.
• Performs other duties as assigned by management.

Additional Responsibilities:

• Demonstrate professionalism, good judgment, and present a friendly, cooperative attitude.
• Ability to multitask, make quick decisions, adapt to change, and collaborate effectively in a fast-paced, team-oriented environment.
• Adheres to all GWH Policies & Procedures, Loss Prevention & Safety Regulations, and GWH Guiding Principles.
• Must be punctual, dependable, and maintain a professional appearance.
• Maintain a high level of confidentiality.
• Must perform work safely; maintain good housekeeping standards, and ensure all aisles and pathways to fire exits are clear and free of clutter.
• Adheres to local, state, and federal laws and regulations.

Minimum Qualifications:

• A high school diploma or equivalent preferred.
• Ability to communicate effectively and interact well with individuals with diverse personalities and communication styles.
• Excellent customer service skills.
• Ability to work a flexible schedule.
• Must have reliable transportation.

Key Performance Indicators (KPI):

1. Donor # vs. Last Year
2. Work Integrity: Follows established procedures and processes donations timely with a sense of urgency
3. Quality of Work: Attitude, sense of urgency, productivity, individual safety performance, etc.
4. Safety Culture
5. Attendance: Work schedule as assigned, notify leadership as needed, and no recurring issues
6. Image: Personal image, keeps work area/location clean, safe, and organized with no donor creep
7. Equipment Management
8. Production Management
9. Timely GWH LMS completion (training, etc.)

Physical Requirements/Work Environment:

• Regular twisting, bending, squatting, kneeling, pushing, and pulling.
• Ability to lift up to 40 lbs. and, occasionally, lift/move items up to 100 lbs. (e.g., large bags of donations, televisions, furniture, etc.)
• Must be able to stand for extended periods of time.
• Moderate indoor noise with exposure to outside temperatures.

I understand this job description and requirements, and that I am expected to complete all assigned duties. I understand that the job functions may change and that I may be transferred to another location at management's discretion.

I have read this job description and can perform the essential functions of this position with or without accommodation.

Associate: ________________________________________________ Date: _______________

Manager: ______________________________________________________ Date: ______________

Job description subject to change.