Janitorial Account Manager (Multiple Sites)

Job Description

Job Description

Large privately-owned commercial janitorial firm is adding an Account Manager (Multiple Buildings) (based in Wisconsin)

Essential job functions:

• Work closely with multiple teams to manage staff and work quality in assigned group of buildings; reporting to Managing Director
• Communicate regularly with customer to evaluate performance, offer transparent insight, and identify opportunities to increase breadth of service at each location
• Identify and correct cleaning quality issues within buildings
• Oversee work quality processes, inspections, staff performance, payroll management
• Assist with performance reviews, development plans and employee retention efforts
• Be a positive force for colleagues and employees in actions and words

Compensation:

• $70k plus incentives
• Company-provided car, phone
• Health, Dental, Vision, STD, 401(k), PTO, EAP

Education/Experience:

• High School diploma/GED; Secondary education preferred
• Prior facilities or custodial experience or industry knowledge preferred
• Prior experience in accountability for performance metrics
• Experience or ability in training/developing others

Successful candidate is likely:

• Highly organized and able to meet deadlines
• Comfortable with multi-tasking
• Time sensitive when handling customer inquiries and issues
• At least a basic user with MS Office and other basic software and office systems
• Comfortable learning new software at a fast pace

Equal Opportunity/Affirmative Action Employer

 

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WORK ENVIRONMENT

• Even though our industry experiences high turnover, the turnover in our management and professional positions is less than 5%. Sometimes people leave us due to relocation or retirement. Our corporate team has an average tenure of 13 years!
• You’ll oversee staff and ensure service levels for a dedicated number of buildings or sites.
• You’ll be based out of our corporate office in Neenah WI and travel locally to visit your assigned accounts. Accounts most heavily saturated in Fox Valley area.
  

YOUR TEAM

• You’ll interact with all levels of internal staff and our customer’s personnel who act as our contact at each building.
• You’ll lead a team of custodians, building leads, and help direct a "special projects" crew.
  

YOUR DAY

• Responsible for day-to-day operations and administrative activities to ensure we’re meeting contract requirements (e.g. shift coverage, staff assignments, duty list completion, inspections, supply management, project planning, meeting participation)
• Respond to questions or service issues from our internal management and customer personnel
• Partner with HR, supervisors and other managers on personnel issues
• Engage with employees to foster positive working relationships
• Direct, coordinate, lead and evaluate all assigned personnel
  

YOUR BACKGROUND AND PERSONALITY

• You’ve spent some time in a facilities role such as account manager, team leader, building supervisor, project manager, or similar where you had to think on your feet, maintain control, adapt, and lead/teach others to do the same. You’re able to work in environments where there may be frequent interruptions or distractions.
• We believe in “putting the right people in the right place.” We value creativity and new ideas, but we also need a person who gets the job done without constant supervision or direction. It’s a bonus if you’re “thick-skinned, but not thick-headed.”
  

YOUR SKILLS, EDUCATION AND EXPERIENCE

• You’ve got a combination of education and/or experience that translates into at least two years in a multi-responsibility supervisory or leadership role, experience leading a team, and are able to function in a deadline-driven environment with a sense of urgency.
• You’re familiar with cleaning-related chemicals, materials, equipment and procedures.
  

You’ve got experience in and/or are familiar with:

• Employee engagement, motivation
• Planning and organizing multiple tasks with deadlines
• Proactive problem-solving
• Effective time management
• Basic computer operation including email, web-based timekeeping and reporting

OUR NON-NEGOTIABLES

• You have a high degree of integrity, and do the right thing even when no one is looking.
• You have the ability to interact and build relationships with people from all walks of life.
• You understand what it means to “trust but verify.”
• You support others in actions and words, and make the best decisions even when it may not be best for you, personally.
• You can successfully pass our background screening and have an acceptable driving record.

\nCompany Description

Since 1952, we’ve grown from a one-person window cleaning operation to a commercial janitorial company with two operating divisions and nearly 400 employees. Our mission is simple: To be a vendor of choice and an employer of choice in our industry. Our teams are built with great people with diverse skills sets, and most of our management (and even executives) started as custodians. We make continual investments in our employees and infrastructure including DailyPay®, a PTO accrual program, regular advertising campaigns and community sponsorships, plus ongoing initiatives that are employee-centric.

Company Description

Since 1952, we’ve grown from a one-person window cleaning operation to a commercial janitorial company with two operating divisions and nearly 400 employees. Our mission is simple: To be a vendor of choice and an employer of choice in our industry. Our teams are built with great people with diverse skills sets, and most of our management (and even executives) started as custodians. We make continual investments in our employees and infrastructure including DailyPay®, a PTO accrual program, regular advertising campaigns and community sponsorships, plus ongoing initiatives that are employee-centric.