Service Manager

Are you a results-driven operations leader who thrives in a fast-paced service environment? Aramark is seeking a Service Manager to lead our service and technician teams, ensuring exceptional customer experiences, operational excellence, and effective asset management. This role is responsible for driving service performance, improving client satisfaction and retention, and fostering a culture of safety, accountability, and teamwork. The ideal candidate is passionate about leading people, optimizing processes, and delivering outstanding service while supporting the continued growth of the business.

Job Responsibilities

• Manages service technician workforce that installs, repairs and replaces equipment and ensures that work is completed using STARS techniques.
• Participates in hiring process for service team and is responsible for the training, coaching and performance management of service team.
• Schedules, manages and monitors daily workload of employees to include preventative maintenance, water filter/ UV exchange schedules, and service tickets to service team.
• Supervises the completion of all scheduled service and drives improvement in key metrics to include repeat service calls and time to complete.
• Updates MEI and VCR to manage and document service calls and handles client complaints to ensure client satisfaction and retention. 
• Maintains all other business and personnel records as required.
• Monitors and orders equipment and parts inventories. Communicates inventory levels with management and sales teams to ensure alignment on current needs and forecast future requirements.
• Works with the sales team to coordinate equipment demonstrations, installations and other service moves and repairs for potential and current clients.
• Models and leads Service STARS culture and safety leadership, and all key initiatives relating to these core values, to provide a positive Market Center environment.
• Owns and fosters effective communication at all levels of the organization.
• Responsible for Market Center maintenance and other duties as assigned.

Qualifications

• Excellent organizational, time management, and multitasking skills with the ability to prioritize competing demands.

• Proven ability to solve complex operational issues, make sound business decisions, and implement solutions that enhance departmental performance and customer satisfaction.