Customer Service & Data Entry Specialist

Job Description

Job Description

Plugz Electric is hiring two dependable, detail-oriented Customer Service and Data Entry Specialists to support our growing electrical and home-services operation.

This role combines customer service, appointment scheduling, lead follow-up, data entry, and administrative support. It is best suited for someone who communicates confidently, works accurately, learns new software quickly, and can stay organized in a fast-paced environment.

Candidates must live in Minnesota and within approximately one hour of Forest Lake, MN.

We will not consider applicants outside this area.

This position begins with in-office training. A hybrid work option may become available after training is completed and the employee has demonstrated the ability to work accurately and independently.

Available Schedules

We are hiring two team members and considering the following part-time schedule options:

• 7:00 a.m. to 11:00 a.m., Monday through Friday
• 3:00 p.m. to 7:00 p.m., Monday through Friday
• 7:00 a.m. to 11:00 a.m., Monday, Wednesday, and Friday
• 3:00 p.m. to 7:00 p.m., Tuesday and Thursday

Please include your preferred schedule when applying.

What You Will Do

• Answer inbound customer calls and respond professionally to questions
• Quickly follow up with new leads by phone, text, and email
• Schedule service appointments accurately
• Collect customer, property, and job information
• Enter and update information in company databases and CRM systems
• Verify information for accuracy and completeness
• Maintain accurate customer notes, lead sources, job details, and appointment records
• Create and update spreadsheets and reports
• Assist with missed-call follow-up and open lead management
• Handle multiple conversations and administrative tasks at the same time
• Communicate clearly with customers, technicians, and office leadership
• Maintain organized digital records and documentation
• Support additional office and administrative tasks as needed

What We Are Looking For

• Dependable, reliable, and consistent
• Confident communicating with customers by phone
• Comfortable making both inbound and outbound calls
• Fast and accurate with data entry
• Strong attention to detail
• Able to multitask and stay organized under pressure
• Comfortable working in a fast-paced and changing environment
• Strong written and verbal English communication skills
• Proficient with Microsoft Word, Excel, email, and web-based software
• Able to learn CRM, scheduling, and home-services software
• Positive, professional, and team-oriented
• Previous customer service, call center, administrative, or data-entry experience preferred
• Electrical, HVAC, construction, or home-services experience is a plus, but not required

Compensation

• $16 to $22 per hour based on experience
• Performance-based bonus opportunities
• Additional earning potential tied to:
  • Appointments booked
  • Speed-to-lead response time
  • Appointment quality and show rate
  • Data accuracy and follow-up performance

Benefits and Perks

• Competitive compensation
• Paid time off
• Career growth opportunities
• Hybrid work eligibility after successful training
• Office snacks
• Supportive, family-owned company
• Opportunity to grow with a fast-growing organization
• Performance-based advancement opportunities

Why This Role Matters

This is not just a basic call-center or data-entry position.

Your response time, accuracy, communication, and organization directly affect customer experience, technician schedules, sales opportunities, and company growth.

The right candidate will be someone who moves quickly, communicates confidently, takes ownership of their work, and understands that details matter.

To apply, please submit your resume and include:

• Your current city
• Your preferred schedule
• Your relevant customer service or data-entry experience
• Your availability to begin in-office training in Forest Lake