Onboarding Specialist, Services

POSITION SUMMARY
This role is designed to manage the onboarding process for all new hires. In this role, you will be the key person that makes every teammate feel supported and valued throughout the hiring process and beyond. The Onboarding Specialist will serve as a liaison to the National Resource Center (NRC) to provide essential operations support, including employee onboarding tasks, such as new hire paperwork, general orientation, sharing compliance and policy procedures; benefits and payroll coordination; employee engagement; candidate management and job fair coordination; and general office support to multiple locations.

HIRING REQUIREMENTS

• High school diploma or equivalent, with 2-3 years of experience in a fast-paced office environment.
• Is a super-organized people person skilled at communicating in person, over the phone, and via email.
• Has excellent customer service skills and the ability to work with confidential information in a professional manner.
• Ability to multi-task and shift among competing priorities with ease and a can-do attitude.
• Is proficient with Microsoft (Teams, Word, Excel, Outlook, PowerPoint) and has a high comfort level learning new systems.

ESSENTIAL RESPONSIBILITIES

• Facilitate the new hire process: participate in new hire orientation; monitor onboarding policy acknowledgement progress and ensure completion; review and complete I-9 document; review employee information for accuracy; provide Thrive SPC benefit eligibility information; review required credentialing and substantiating documentation; follow-up with employees as required.
• Collaborate with National Resource Center on matters related to onboarding, benefits, and payroll.
• Track applicants through recruitment process. Track and process employee referrals.
• Process all pre-employment screenings and ensure completion of screening prior to the hire.
• Collaborate with National Resource Center on matters related to onboarding, benefits, and payroll.
• Support and train other team members on all software and system programs both in-person and remotely.
• Assist with annual benefit open enrollment activities.
• Assist team members and managers with human resource, benefit, and payroll inquiries.
• Support management by fielding people and performance related questions and by escalating as necessary to appropriate resource.
• Participate in Thrive SPC virtual and onsite job fairs; source new ways to get in front of candidates.
• Provide general administrative support to the location team.
• Other duties as assigned.

KNOWLEDGE AND SKILLS

• High degree of integrity, maintains confidentiality, supports and emulates purpose and values, conducts oneself in a professional manner; adheres to company policies and procedures
• Proficient with all applicable software and systems
• Can work effectively both independently and in a team environment
• Passion for delivering an outstanding customer service experience
• Superior organizational skills.
• Acute attention to detail.

CORE COMPETENCIES

• Embraces Healthy Organization culture and lives and promotes Thrive SPC's Core Values.
• Positive attitude and wiliness to handle whatever is needed to serve our team members and patients.
• Driven to raise the bar on customer service.
• Desire to grow and learn.
• Demonstrate kindness, consideration, and courtesy to others.
• Able to problem solve by making effective decisions.
• Dependable to maintain confidentiality and adhere to HIPAA regulations.
• Punctual to work and effectively manage personnel work schedules.
• Takes initiative and drives for excellence.
• Promotes teamwork and collaboration.
• Dependable and reliable.
• Ability to work remotely with multiple location teams
• Proactive in assisting the team as needed.
• High energy and able to keep up with heavy workload in a fast-paced environment.
• Adaptable to change and willing to be flexible and change priorities at a moment's notice.
• Adept at multi-tasking and prioritizing workload.

TRAVEL REQUIREMENTS
Minimal travel. Travel to local Thrive SPC offices as needed

ESSENTIAL PHYSICAL DEMANDS
The physical demands of this job require constant visual and auditory requirements and sitting, keying, and mouse input, occasional standing, walking, simple grasping, bending, squatting, kneeling, writing, pushing, pulling, reaching above and below the shoulder level. Position requires occasional lifting demands of up to 5 pounds and occasional carrying demands of up to 10 pounds up to 50 feet. Working conditions are predominantly a normal office environment with little or no exposure to environmental hazards.