Office Assistant

Who We Are At Open Management, we own and operate manufactured housing communities across the United States with a mission to redefine property management and improve affordable housing. We take a hands-on approach that puts residents first, delivering safe, welcoming communities where comfort and connection thrive. Our experienced team manages everything from leasing and maintenance to financial reporting and resident relations, with a focus on transparency, innovation, and long-term relationships. Guided by our core values-Trust and Integrity, Level 10 Leadership, Extreme Ownership & Collaboration, Relentless Improvement, and Level 10 Customer Service and Professionalism-we are building stronger communities and seeking team members who share our commitment to excellence. We're a national property management platform built to scale, delivering consistent results across portfolios through strong systems, reporting, and accountability. We bring deep, hands-on experience in manufactured housing, with a platform designed to perform across asset types. Our approach was built through years of operational experience, refining what actually works at the community level and turning it into a repeatable, scalable engine. Today, that foundation drives how we operate across every portfolio, holding excellence as the standard and focusing on what directly drives performance. This is not a passive environment. Our teams are expected to take ownership, drive results, and solve problems at the root. We operate with an ownership mindset, approaching every property as if our name is on the deed. Whether you're working onsite or supporting from a central role, your work directly impacts performance. We invest heavily in process, reporting, and technology so our teams can operate efficiently and make informed decisions. Our culture is grounded in a clear set of values that guide how we work every day: Trust and Integrity: we do what we say and operate transparently Excellence as the Standard: we consistently raise the bar Relentless Improvement: we are always looking for a better way Extreme Ownership & Collaboration: we take responsibility and operate as one team World-Class Customer Service & Professionalism: how we show up matters If you value clear expectations, measurable performance, and the opportunity to make a real impact, you'll do well here. The Role Open Management is looking for an Office Assistant to join our onsite team at our manufactured housing community in Springfield, MO. This is a full-time, office-based position responsible for supporting the Property Managers with the day-to-day administrative and resident-facing needs of the community. This person will often be one of the first points of contact for residents and prospective residents, answering incoming calls, assisting with questions, providing information regarding leases and community policies, and helping ensure the community office operates efficiently. The ideal candidate is friendly, professional, organized, and comfortable interacting with residents throughout the day. They should be able to manage multiple priorities, communicate clearly, use computer systems confidently, and take initiative when something needs attention. Prior property management experience is helpful but not required. We are willing to train the right person who brings strong customer service, administrative, and organizational skills. Benefits Paid Time Off (PTO): 4 weeks in your first year Company-Paid Holidays: 15 per year Insurance: Medical, Dental, and Vision (with company-shared coverage) 401(k) Retirement Plan with company match What You'll Do Answer incoming phone calls and assist residents, prospective residents, vendors, and other callers with questions or direct them to the appropriate team member. Serve as a welcoming and professional first point of contact for residents and visitors to the community office. Assist residents with general questions regarding their leases, accounts, community policies, notices, and other property-related matters. Support the Property Manager with day-to-day administrative tasks and community operations. Assist with resident paperwork, applications, lease documentation, notices, and maintaining accurate resident records. Help coordinate resident move-ins and move-outs and ensure required documentation is completed. Assist with following up on resident requests and communicating updates as needed. Receive and help coordinate maintenance requests with the appropriate onsite team members. Assist prospective residents with general community information and available homes and help coordinate tours or follow-up. Maintain an organized, professional, and welcoming community office. Use company systems to enter information, maintain records, and complete assigned administrative tasks. Take ownership of assigned responsibilities and communicate proactively when additional information or support is needed. Provide additional administrative and operational support to the Property Manager as needed. What We're Looking For Strong customer service and communication skills, both over the phone and in person. Ability to communicate professionally and effectively with a variety of personalities. Strong organization and attention to detail. Ability to manage multiple tasks and priorities in a busy office environment. Comfortable using computers and learning new software and technology. Ability to maintain professionalism when handling resident questions, concerns, or challenging conversations. A team-oriented mindset with a willingness to jump in and support the Property Managers and onsite team. Dependable and comfortable working full-time from the community office. Previous administrative, receptionist, customer service, leasing, or property management experience is preferred but not required. Travel This position is primarily based in the community office. Occasional local travel may be required to complete errands or other business-related tasks supporting community operations. Disclaimers This list is not exhaustive of all functions that an employee may be required to perform. Open Management reserves the right to revise the job description at any time. The employee must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of their jobs as long as the accommodation does not cause an undue hardship on the organization. ADA Compliance Open Management is an Equal Opportunity Employer. ADA requires Open Management to provide reasonable accommodations to qualified individuals with disabilities. Prospective and current employees are invited to discuss accommodations. Background Checks This position requires the successful completion of a criminal background check prior to employment. Open Management Ltd