Restaurant Shift Leader

GENERAL DESCRIPTION

Leads and behaves according to Deli One Foods LLC Values. Leads shift by managing and developing associates to execute outstanding product quality and customer service build sales and control costs for each shift. Follow standard Deli One Foods LLC operating policies and procedures with essential areas of focus including but not limited to:

FOCUS

People

• Lead Associates on shifts including assigning tasks (cleaning line duties opening/closing duties) providing feedback and training.
• Know and support appropriate personnel policies labor laws and safety procedures.
• Ensure all security procedures are executed (safe procedures open/close procedures etc.)
• Transitions into opening/closing duties.

Customers

• Delight customers with Great Food and Good Vibes
• Resolve customer complaints/issues.
• Empower Associates to make sure all customers leave delighted.
• Execute and support all food safety requirements and practices.

Sales

• Lead Associates to open transition and close shifts without supervision.
• Manage and organize the line and delegate duties to Associates.
• Know and uphold standards for product quality.
• Work the line as needed.
• Ensure back-of-the-house procedural standards are met.
• Promote sales on the shift through executing the marketing plan within the four walls.

Profits

• Control food costs labor waste and cash on the shift.
• Count drawers and follow proper daily cash handling procedures.

ESSENTIAL PHYSICAL FUNCTIONS

• Must have the ability/stamina to work a minimum of 40 hours a week.
• Ability to stand/walk for 8-9 hours per day and sit for 1-2 hours per day.
• Must be able to exert well-paced and frequent mobility for periods of up to five hours.
• Must be able to lift up to 10 pounds frequently and up to 50 pounds occasionally.
• Will frequently reach feel bend stoop carry finely manipulate and key in data.
• Must be able to work in both warm and cool environments indoors (95%) and outdoors (5%).
• Must be able to tolerate higher levels of noise from music customer and employee traffic.
• Must be able to tolerate potential allergens: peanut products egg dairy gluten soy seafood and shellfish.
• Ability to oversee a fast-paced high-volume customer-focused restaurant through coordination of schedules problem-solving maintaining cleanliness training employees and providing great customer service.

EXPERIENCE EDUCATION AND BEHAVIORS

• Must represent The Potbelly Way.
• Minimum of 1 year supervisory experience in a restaurant or retail environment.
• Minimum educational requirement: High School degree.
• Must be able to work a minimum of 2 opens and/or closes per week.
• As a requirement of the position all Shift Leaders and Managers must be trained and pass a Food Safety Certification Illinois certification is required through the Illinois Department of Public Health while in all other states certification is required through the National Restaurant Association (ServSafe) National Registry of Food Safety Professionals or the National Environmental Health Association (Prometric). Should the Shift Leader or Manager fail to pass the certification requirements after two attempts he or she will be not be qualified to continue to perform in a Shift Leader or Management capacity.

You are applying to work with a franchisee of Potbelly Corporate. If hired the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment including wage and benefit programs which can vary between franchisees.

Required Experience:

Manager