Sr Product Manager - Onboarding & Access

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?

Our "people helping people" philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we're proud of our history, we're even more excited about our future. With business and technology transformation on the horizon, there's never been a better time to be part of BECU.

PAY RANGE

The Target Pay Range for this position is $156,200.00-$190,800.00 annually. The full Pay Range is $121,200.00 - $225,800.00 annually. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

BENEFITS - because people helping people starts with supporting you

• 401(k) Company Match (up to 3%)

• 4% annual contribution to your 401(k) by BECU

• Medical, Dental and Vision (family contributions as well)

• PTO Program + Exchange Program

• Tuition Reimbursement Program

• BECU Cares volunteer time off + donation match

IMPACT YOU'LL MAKE:

You'll play a pivotal role in shaping how members first experience BECU-owning and delivering seamless, secure, and engaging onboarding journeys. As a hands-on product leader, you'll translate strategy into execution, bringing to life capabilities like authentication, enrollment, and early lifecycle engagement. You'll partner closely with marketing, technology, and business teams to ensure a cohesive and impactful member experience from day one. Your work will directly influence activation, engagement, and retention in the critical first 90 days. This is an opportunity to build, iterate, and optimize experiences that matter at scale.

We'reseeking candidateslocatedin Washington, Oregon, Idaho, California, Arizona, or Texas, with a strong preference for those in the Greater Seattle area. Team members based in Seattle typically work onsite at our Tukwila office on Tuesdays and Wednesdays. Candidateslocatedoutside the Seattle area should be prepared to travel to Tukwila, WAapproximately onceper month for two full working days onsite at the Tukwila Financial Center.

WHAT YOU'LL DO:

• Drive Onboarding Product Execution: You'll own and execute the roadmap for onboarding and access experiences, ensuring timely delivery of high-impact capabilities across login, authentication, and enrollment journeys.
• Deliver Member-Centric Experiences: You'll design and launch onboarding capabilities such as digital card issuance, wallet integrations, and account onboarding flows that create seamless first impressions for members.
• Translate Strategy into Action: You'll partner with leadership to bring strategic vision to life, breaking it down into actionable plans, prioritized backlogs, and measurable outcomes.
• Collaborate Across Teams: You'll work closely with marketing, technology, and vendor partners to align messaging, experiences, and delivery, ensuring consistency across all touchpoints.
• Leverage Technology & Integrations: You'll guide integrations with origination platforms, open banking systems, and supporting technologies, enabling scalable and modern onboarding solutions.
• Use Data to Drive Decisions: You'll define KPIs, track performance, and leverage insights to continuously improve onboarding effectiveness, activation rates, and early lifecycle engagement.
• Champion the Voice of the Member: You'll incorporate member feedback and behavioral insights into product decisions, ensuring experiences are intuitive, valuable, and aligned with member needs.
• Lead Cross-Functional Execution: You'll align stakeholders across business, risk, compliance, and operations to deliver outcomes while navigating complexity and competing priorities.
• Manage Product Lifecycle: You'll oversee the end-to-end product lifecycle-from ideation and research through design, development, launch, and optimization.
• Optimize Performance & Outcomes: You'll monitor product performance, identify opportunities for improvement, and refine the roadmap based on results and learnings.

This isn't just about ticking off tasks on a list. It's about making a significant, positive change in BECU's journey, where your contributions are valued, and your growth is continually fostered.

WHAT YOU'LL GAIN:

• The opportunity to own a critical, high-visibility product area focused on first impressions and early member engagement
• A chance to shape end-to-end onboarding experiences, from authentication to activation
• Exposure to modern fintech capabilities, including open banking, digital wallets, and origination platforms

QUALIFICATIONS:

Minimum Qualifications:

• Bachelor's degree or equivalent work experience in a technology, business, or related discipline required. Advanced degree preferred.
• 7 years of experience in product management, product development, or platform-based product roles.
• Experience working in an agile environment.
• Previous experience overseeing all elements of the product development life cycle required.
• Experience in managing highly effective cross-functional teams required.
• Previous experience understanding and determining product strategies based on the voice of the customer required.
• Experience managing and maintaining vendor relationships required.

Desired Qualifications:

• Self-directed and able to proactively identify business and customer needs and opportunities, overcome barriers, influence, and formulate solutions with minimal supervision preferred.
• Exceptional writing, editing, and presentation skills.

JOIN THE JOURNEY

Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don't just fill a role, but fuel the growth and success of BECU? This is more than a job - it's a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU.

Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and let's achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now. #BECU #YourGrowth #BECUJourney

EEO Statement:

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.