Team Leader, Operations Support



Leads and assists employees engaged in administrative activities. Provides an advanced level of administrative support related to accurate, complete and timely documentation of construction work.

Responsibilities

Key Duties and Responsibilities

• Train, direct, and/or lead employees performing administrative activities
• Develop and train team members to use multiple technology platforms including but not limited to: Maximo, JES, BI, Sharepoint, Markview, Skype and other applicable systems to complete daily tasks efficiently.
• Coordinate activities and provide information and/or assistance to employees, internal and external customers, and others related to construction work.
• Assist with software system changes, testing and development of process changes to generate business improvements.
• Research, analyze, compile and/or verify information including, but not limited to:
  • Job orders and completion reports
  • Designed versus constructed projects
  • Leakage and repair logs
  • Service cards
  • Contracts
  • Forecasting and measurement
  • Compliance records and pipeline data
  • Major materials
  • Invoices
• Property Corrections, Debit Memos, Completed Projects
• Utilize JES, Maximo, Oracle, Business Intelligence, Markview and Excel to enter data and prepare reports including, but not limited to:
  • Load requirements
  • New services/service kills/taps/rebuilds
  • Master records/inventory
  • Debit memos and property corrections
  • Job-to-job transfers
  • Job order/completion status
• Advise and assist contractors, builders, customers, employees and others including, but not limited to, on the following:
  • Job orders/completion status
  • Meter installations
  • City/county work permits
  • Line locations
  • Invoice preparation and reconciliation
• Facilitate department improvement and collaboration initiatives. Communicate with Field Operations, Engineering, and Accounting on quality of documentation and status of pending work.
• Post pipeline system changes on job orders and completion reports.
• Prepare billing information for third party contributions and/or reimbursements.
• Regular and reliable attendance is required in performance of job.
• Employee may be required to perform additional duties as assigned.

Qualifications

Education Requirements

Associate's Degree preferred in business administration, other related field, or an equivalent combination of formal education and the following job-related experience.

Experience

• This role typically calls for seven to ten years of relevant experience. (Minimum of six years’ relevant experience are required). Education can substitute for experience if applicable. Typically, one year of formal education is equivalent to one and a half to two years of relevant experience.)
• Experience providing administrative and/or secretarial support.
• Experience in use and function of office equipment applicable to position including:
  • computers, photocopiers, facsimiles, and applicable software.
• Experience with policies, procedures, and use of terminology applicable to position.
• Experience reading and interpreting various types of manuals, forms, publications, maps and reports.
• Experience interacting, advising and communicating effectively with internal and external customers.
• Experience composing and preparing correspondence and reports.
• Demonstrated ability to read and write fluently in English.
• Experience with reconciling capital projects

Licenses and Certifications

Applicable driver’s license required.

Additional Requirements

• Mobility to travel in and around office facilities.
• Communicate and/or exchange information or instructions.
• Visual abilities sufficient to perform job duties.

This job description is meant as a guideline for employees of ONE Gas, Inc. It is not a definitive or exhaustive description and consequently may not include all tasks or functions related to the position. This document does not create, and is not part of, an employment contract. Please note the position may change to meet the changing requirements of the business. Employees may be assigned duties either, in addition to or instead of, those set out in this document and the position is subject to further changes at management’s discretion.

ONE Gas provides natural gas distribution services to more than 2.3 million customers in Kansas, Oklahoma and Texas. Headquartered in Tulsa, Okla., its divisions include Kansas Gas Service, the largest natural gas distributor in Kansas; Oklahoma Natural Gas, the largest in the state; and Texas Gas Service, the third largest in the state in terms of customers.

Its largest natural gas distribution markets by customer count are Oklahoma City and Tulsa, Okla.; Kansas City, Wichita and Topeka, Kan.; and Austin and El Paso, Texas. ONE Gas serves residential, commercial, industrial, transportation and wholesale customers in all three states.

Inclusion & Diversity is a core value at ONE Gas. We know that every employee makes a difference and contributes to our success through their unique talents and abilities. We also acknowledge that we can accomplish great things by listening and learning from each other.

ONE Gas has great benefits! Here are just a few:

• Medical/Dental/Vision packages that fit your family's needs.
• Paid Time Off
• 401(K) plan that is 100% matched up to 6%.
• Profit Sharing contributions may also be made under the 401(k) Plan.
• Paid Parental Leave.
• Basic and Optional Employee Term Life Insurance.
• Education Assistance and Tuition Reimbursement.

The job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of One Gas. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.

ONE Gas, Inc., and its divisions will provide equal employment opportunity for qualified persons without regard to sex, race, religion, color, national origin, ethnicity, age, sexual orientation, gender identity or expression, disability, military status or genetic information or any other federal, state or local protected class.