Account Clerk I/II

Account Clerk I/II Are you passionate about delivering exceptional customer service and making a real impact? Do you thrive in a dynamic team environment where your initiative and support make a difference? If you're ready to be a key player in a team that drives success and serves the community, we want to hear from you! We're looking for two (2) motivated individuals with experience in financial support and customer service to join our Finance Department. In this vital role, you'll provide essential support to our Revenue Division, ensuring smooth operations and top-tier service for both internal and external customers. In our Revenue Division, you will gain experience in cashiering, answering phones, responding to customer inquiries, accounts receivable, utility billing, and processing payments. In addition, you will be required to perform duties in the Accounting and Auditing Division relating to accounts payable, benefit administration support, and other routine to difficult work processing requests and other municipal transactions. Ideal candidates for Account Clerk I/II will have demonstrated success in the following competencies: Technical Knowledge and Skill Customer Service Resolving Conflict Quality Orientation Information Monitoring Interpersonal Communications Emotional Intelligence This recruitment and examination is being conducted to fill two (2) vacancies and may be used to fill future similar vacancies as they occur during the active status of the employment list. The active status of this employment list will be for six (6) months unless abolished sooner or extended beyond that date in accordance with the Civil Service Rules. Positions in this classification are flexibly staffed. This position may be appointed at the I or II level depending upon qualifications and experience. The City of Napa utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad outreach efforts and equal opportunity for qualified applicants to take part in a process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. We will review your application and all supplemental materials to select the best qualified applicants to continue in the selection process. Application appraisal includes a review of qualifications, education, training, and experience related to the job, as well as supplemental questions if applicable. Applicants moving forward in the selection process may be asked to participate in any combination of the following (at any phase of the selection process): online assessment, written examination, job-related exercise, phone interview, and panel interview. These testing steps may be conducted on a pass/fail basis, and/or percentage-based scoring methodology. Based on the City Charter, the final phase of the selection process is the Probationary Period, which in most cases is six (6) months but may be twelve (12) months depending on the classification. When three or fewer candidates are available, the testing procedures outlined in the Job Announcement may be waived by the Human Resources Department. If you need assistance with the recruitment and selection process in Spanish, contact us at View phone number on click.appcast.io. These requests will be assessed on a case-by-case basis. Si necesita ayuda con el proceso de reclutamiento y seleccin en espaol, contctenos al View phone number on click.appcast.io. Estas solicitudes se evaluarn caso por caso. The City of Napa Human Resources Department will make reasonable efforts in the examination process to accommodate qualified disabled applicants. Individuals with disabilities who would like to request an accommodation in the testing process must inform the HR Department in writing by the final filing date. A Reasonable Accommodation Request Form is available from HR and may be obtained by calling View phone number on click.appcast.io, or dial 7-1-1 for the California Relay Service, offering free text-to-speech, speech-to-speech, and Spanish-language services 24 hours a day, 7 days a week. The City of Napa is an Equal Opportunity Employer, and we believe that a diverse, equitable and inclusive workplace will maximize our talents to benefit the residents we serve.