Inside Sales Support

Job Description

Position Summary

TERREPOWER is looking for Inbound Sales and Customer Service Agents who enjoy a fast-paced environment handling inbound sales and customer service calls. In this role, you'll play an important part in managing daily phone sales generated from inbound calls to our customer care center. This is an excellent opportunity for someone ready to embark on a rewarding career journey with a thriving company!

Compensation:

• $18.00 per hour + commission opportunity after 90 days

Benefits:

• Medical, Dental, Vision Insurance, eligible 1st of the month following 45 days of service
• Up to 10 Days Paid Time Off
• Paid Company Holidays
• 401K with up to a 5% match

Location:

• On-site position at 2966 Commerce Park Drive, Orlando, FL 32805. Must be able to commute to on-site location as required.

Shifts:

• Monday through Friday
• Available shift: Closing shift 11:30AM - 8:00PM
• Training is approximately 6 weeks and is from 8:30AM 5:00PM (typically a 1 hour lunch on training days)
• Contact center operations are from 8AM-8PM

Start Date:

• Monday, July 20th

Responsibilities:

• Drive sales by providing exceptional service during incoming phone calls from customers.
• Assist customers in finding automotive parts solution for their vehicles.
• Confirm the selection of the right part for each client, ensuring customer success.
• Drive sales through exceptional service during inbound calls.
• Cultivate and strengthen relationships with valued customers.
• Serve as the key point of contact for customers, delivering excellent service.
• Handle a high volume of calls and maintain a fast-paced, customer-focused environment.
• Provide support as needed ensuring overall positive customer experience.

Minimum Requirements:

• Comfortable in a fast-paced Call Center environment with high volume of calls
• Minimum of 2 years of customer service experience, including good follow through
• Quick thinker with the ability to make prompt decisions in a fast-paced environment
• Ability to work with other departments to confirm availability of parts and provide delivery ETAs
• Phone sales experience required
• Must be able to multi-task and use multiple platforms and systems for verifying part accuracy, internal communication and customer follow-up
• Must have reliable transportation and be able to commute to the Orlando site as required
• Must be able to commit to your assigned schedule with minimal absences, and no absences during training
• Must have the ability to work in a Call Center environment where frequent interruptions may occur
• Should be able to work in environments with variable noise levels, lighting conditions and temperature variation and able to access all areas of building without limitations
• Understanding of the automotive industry and parts is helpful, but not required

Why Join Us?

When you join our team, you become part of a company that is redefining how essential products are made, reused, and repurposed to reduce waste and maximize resources.

Here's what sets us apart:

• Purpose-Driven Work Every day, your work will contribute to extending the useful life of essential products, keeping vehicles on the road and critical systems running.
• Innovative Mindset We encourage creative problem-solving and bold ideas to push the boundaries of what is possible.
• Global Reach, Local Impact With operations in North America and Europe, we have a global presence but remain deeply connected to the communities we serve.
• Growth & Development Whether you're on the production floor, in engineering, or part of our corporate team, we invest in your success through training, mentorship, and career advancement opportunities.
• A Culture of Collaboration Rooted in teamwork and shared values, our employees work together to tackle challenges and drive meaningful change.

TERREPOWER is an Equal Opportunity Employer. We are committed to fostering an inclusive, diverse, and equitable workplace. We welcome applicants of all backgrounds and do not discriminate on the basis of race, color, sex, pregnancy, age, veteran status, religion, national origin, genetic information, disability unrelated to the ability to perform a job, sexual orientation, or transgender status to the extent protected by law. We believe that diversity drives innovation and success.