IT Support Specialist

LaSalle Network is partnering with a specialized environmental services organization to hire two IT Support Specialists for its highly regulated industrial facility near Andrews, Texas. The company is building a dedicated internal IT function and expects to hire one junior support professional and one more experienced Tier 2 resource.

Both individuals will provide hands-on desktop and end-user support. The junior specialist will focus on front-line troubleshooting, device setup and user-account assistance. The senior specialist will resolve more complex endpoint, Microsoft and connectivity issues while serving as an escalation resource for the team.

This opportunity is ideal for someone who wants to join a small, growing IT organization, work directly with end users and help establish support processes, documentation and technology standards.

Responsibilities

• Provide onsite Tier 1 and Tier 2 support for approximately 250 employees

• Troubleshoot Windows desktops, laptops, monitors, printers, mobile devices and peripherals

• Support Active Directory accounts, password resets, permissions and user access

• Assist users with Microsoft 365, including Outlook, Teams and Office applications

• Image, configure, deploy, maintain and replace employee workstations

• Support employee onboarding and offboarding, including equipment and account setup

• Troubleshoot Wi-Fi, VPN, network-connectivity and endpoint communication issues

• Monitor the ticket queue, prioritize requests and maintain accurate documentation

• Take ownership of incidents through resolution or appropriate escalation

• Coordinate with infrastructure, application and outside support teams when necessary

• Maintain hardware inventory and assist with equipment lifecycle management

• Identify recurring technical issues and recommend improvements

• Create and update support documentation, procedures and knowledge-base articles

• Assist with technology-transition and environment-separation activities

• Provide professional and responsive support to technical and nontechnical employees

• Follow all facility safety, security and access requirements

Top Skills

• Active Directory, Windows and Microsoft 365 support

• Desktop, hardware, imaging and connectivity troubleshooting

• Customer service, communication and ticket ownership

Junior-Level Qualifications

• One to three years of help desk, desktop-support or end-user support experience

• Foundational experience with Windows, Active Directory and Microsoft 365

• Experience configuring or troubleshooting desktops, laptops and peripherals

• Strong customer-service and communication skills

• Willingness to learn company-specific systems and processes

Senior-Level Qualifications

• Three or more years of hands-on desktop or end-user support experience

• Ability to independently resolve advanced Tier 1 and Tier 2 issues

• Strong experience with Windows, Active Directory and Microsoft 365

• Experience with endpoint deployment, VPNs, Wi-Fi and network connectivity

• Ability to manage escalations, document solutions and assist junior team members

Key Details

• Location: Andrews, Texas

• Schedule: Monday–Friday, 100% onsite

• Openings: Two

• Employment Type: Six-month contract-to-hire

• Target Start: October 2026

• Contract Pay Range: $24–$32 per hour

• Anticipated Conversion Salary: $60,000–$70,000

• Benefits: LaSalle Network consultants are eligible to enroll in benefits. For details, visit  

Work Environment
This position requires onsite attendance five days per week at an industrial facility west of Andrews. It is a hands-on support environment rather than a remote service desk or call center. The work combines steady-state user support with project-based activities as the organization establishes a new internal technology environment.

Because this is a regulated and safety-conscious workplace, selected candidates must follow all applicable facility-access, security and safety procedures. Employment is contingent upon successful completion of applicable background and drug-screening requirements, consistent with federal, state and local law. Candidates who convert to permanent employment may also be required to complete job-related post-offer occupational-health screening.

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