Field Care Coordinator - Remote in Pocatello, ID

Care CoordinatorAt UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.As a part of the care management team, the Care Coordinator will be the primary care manager for a panel of members with chronic and complex health care needs. This position will provide support to the broader team with clinical and non-clinical activities to support a person-centered approach to care coordination. Care coordination activities will focus on supporting members' medical, behavioral, and socioeconomic needs to promote appropriate utilization of services and improved quality of care.This is a fast-paced working environment that requires the ability to multitask with attention to detail and excellent organizational skills.If you are located in Pocatello, ID or surrounding areas, you will have the flexibility to work remotely as you take on some tough challenges.Primary Responsibilities:Serve as the primary care manager for dual eligible membersEngage people face-to-face and/or telephonically to complete a comprehensive needs assessment or wellness assessment (as appropriate), including assessment of medical, behavioral, functional, cultural, and social drivers of health (SDoH) Develop and implement individualized, person-centered care plans inclusive of goals, opportunities and interventions aligned with a person's readiness to change to support the best health and quality of life outcomes by meeting them where they are in their health journeyPartner and collaborate with the internal care team, providers, and community resources/partners to implement care plans and remove obstacles so the member can successfully stay in or return to the community (when appropriate)Assist members with obtaining necessary HCBS support and servicesProvide referrals and linkage as appropriate and accepted by the individual being served (may include internal consult opportunities such as Housing Navigator, Pharmacy Team, Peer Specialist, etc. or community-based provider referrals such as PCP, specialists, medication assisted therapy referrals, etc.)Support proactive discharge planning and manage/coordinate care transition following ER visit, inpatient or Skilled Nursing FacilityProvide education and coaching to support member self-management of care needs and lifestyle changes to promote healthAdvocate for people and families, as needed, to ensure that the members' needs and choices are fully represented and supported by the health care teamSupport Provider and Facility nonclinical questions (credentialing, claims, etc.) connecting them to the correct Health Plan and/or UHC resourcesYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:Current and unrestricted Idaho license in one of the below:LCSW, LMSW, LSW, LCPC, LPC, LMFT, LAMFTLPN/LVN2-year degree (or higher) AND 2+ years of experience in healthcare or healthcare related industry1+ years of experience working with people that have Medicaid / Medicare or who have significant social drivers of health (SDoH) needs1+ years of experience with MS Office, including Word, Excel, and OutlookAccess to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI)Reside in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet serviceAccess to reliable transportation and valid U driver's license with the ability to travel within assigned territory to meet with members and providers up to 50% of time depending on member and business needsPreferred Qualifications:Two-year degree and 2+ years of experience, preferably as a Healthcare ParaprofessionalCCM certificationExperience working with an electronic health records (EHR) system for documentationDemonstrated experience / additional training or certifications in care in rural settings homelessness, food insecurity, behavioral health, co-occurring conditions, IDD, Person Centered Care, Motivational Interviewing, Stages of Change, Trauma-Informed CareExperience supporting individuals with complex and chronic conditions including those residing in a nursing facility or that meet nursing facility level of care within the communityDemonstrated background in Managed CareExperience working in team-based careBilingual in Spanish or other language specific to market populationsReside in IdahoAll Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from $29 - $52 per hour based on full-time employment. We comply with all minimum wage laws as applicable.UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.