Apartment Property Manager

Job Description

Job Description

Property Manager

We are seeking an experienced, organized, and hands-on Property Manager to oversee the daily operations of a multifamily apartment community. The ideal candidate is a strong leader who thrives in a fast-paced environment, delivers exceptional customer service, and is committed to maintaining high standards for the property, residents, and team.

Essential Responsibilities

• Oversee all daily operations of the apartment community, ensuring the property is well-maintained, financially successful, and operating efficiently.
• Maintain a thorough understanding of Fair Housing laws, landlord-tenant regulations, and company policies to ensure full legal compliance in all leasing and management practices.
• Supervise the leasing process, including showing apartments, qualifying applicants, completing lease agreements, collecting deposits, and ensuring a smooth move-in experience.
• Manage resident relations by providing outstanding customer service, resolving concerns professionally, and fostering a positive community environment.
• Enforce lease agreements and community policies, including occupancy standards, pet policies, parking regulations, and noise violations.
• Oversee rent collections, delinquency management, payment arrangements, legal notices, and eviction proceedings when necessary.
• Coordinate all move-in and move-out procedures, including inspections, security deposit accounting, and unit turnover.
• Conduct regular inspections of apartment homes, common areas, amenities, and grounds to ensure the property is maintained to company standards.
• Direct and supervise maintenance operations, including preventive maintenance, work order completion, vendor management, and emergency repairs.
• Coordinate outside contractors for specialized repairs, landscaping, pool maintenance, and other property services.
• Monitor property appearance and curb appeal, ensuring the community remains clean, safe, and attractive at all times.
• Assist with budgeting, expense control, occupancy goals, and revenue performance.
• Ensure all safety policies and risk management procedures are followed by staff, residents, and vendors.
• Participate in marketing initiatives, resident retention programs, and community events to maximize occupancy and resident satisfaction.

On-Call Responsibilities

• Participate in the property's on-call rotation for after-hours maintenance emergencies.
• Assist with troubleshooting maintenance issues by phone and respond to the property when necessary to address emergency situations.

Qualifications

• Minimum of 5 years of apartment property management experience .
• Strong knowledge of Fair Housing, landlord-tenant law, and property management best practices.
• Proven leadership experience with the ability to motivate, train, and hold team members accountable.
• Excellent organizational, communication, and problem-solving skills.
• Ability to manage multiple priorities while maintaining a high level of professionalism.
• Strong customer service skills with the ability to handle difficult situations calmly and effectively.
• Proficient with property management software and Microsoft Office.
• Reliable transportation and the ability to respond to after-hours emergencies when scheduled.

We are looking for a motivated leader who takes pride in their community, leads by example, and is committed to delivering an exceptional living experience for our residents while achieving the property's operational and financial goals.