Data Center Technician 2 - (S2)

Job Title: Data Center Technician 2

Duration: 12 Months

Work Location: Boydton, VA

Onsite – Schedule: Wednesday – Saturday 7am – 6pm

Must Haves: Hands on HW experience (Break/Fix), completing tickets on time, and work independently. Ideally 1 year of technical support experience.

Pluses: Microsoft experience, Certifications, Data Center experience, PC repair skills.

Job Description:

About the Role

Our team is currently seeking a Data Center Technician 2 (S2) to support server operations

at customer Data Centers. The ideal candidate combines strong technical capability across

hardware, IT, diagnostics, and cabling management with a highly analytical mindset, strong

attention to detail, self-motivation, and a positive, results-driven approach.

Data Center Technicians are expected to provide feedback, create documentation for

technical and non-technical processes, and contribute to knowledge resources such as KB

articles, SOPs, lessons learned, and operational playbooks. This role is both internal- and

customer-facing, requiring the ability to lead tasks, support initiatives, and drive assigned

work to completion.

Key Responsibilities

- Prepare, stage, set up, start up, and shut down Data Center hardware including

racks, hard drives, and switches according to checklists, guides, standard protocols,

and email instructions.

- Assist and guide other technicians in completing challenging or complex tasks.

- Perform diagnostics and troubleshooting using standard procedures, identify root

causes quickly, and replace faulty components with minimal customer and business

disruption.

- Complete post-execution quality checks and verify that grounding, staging, labeling,

and cabling are completed according to safety protocols, deployment standards, and

planned Network Design Tasks.

- Decommission hardware for simple changes and refreshes, including memory

upgrades and operating system rebuilds, following standard procedures with minimal

guidance.

- Communicate, report, and escalate incidents to appropriate AMD management in line

with established procedures.

- Participate in daily safety briefings, complete required safety training, and comply with

safety procedures including equipment use, lifting, electrical hazard controls, and

ladder or rolling stair use.

- Contribute to a positive team environment by sharing information, participating in

team meetings, asking questions, and staying informed on the status of related work.

- Share relevant information proactively to support efficient workflow and reduce the

impact of changes on others.

- Complete assigned tickets efficiently and in alignment with KPI expectations by task

type, while meeting or exceeding established SLAs with minimal guidance.

- Demonstrate ownership, accountability, and pride in service quality, task

completeness, user experience, and Data Center facility standards.

- Learn the customer’s business and maintain strong client focus to understand the

impact of completed tickets and assigned tasks.

Technical Requirements

- Basic server hardware knowledge with a strong understanding of component and

system-level failures.

- Ability to assist with failure analysis on field issues.

- Ability to assist in tracking server fleet health, investigating emerging failure trends,

supporting problem management, and validating SLA performance.

- Solid experience using IPMI for diagnostics.

- Ability to administer software tools including diagnostics, testing, and firmware

updates.

- Beginner-level capability in real-time issue resolution during new deployments.

- Beginner-level experience with Windows Server OS and WinPE OS administration.

- Basic Linux PXE services knowledge is a plus.

- Basic Linux and Windows scripting experience.

- Network troubleshooting capability across Layer 1, Layer 2, and Layer 3.

- Virtual machine setup and environment configuration experience.

- Ability to work autonomously and within local or geographically dispersed teams.

Minimum Qualifications

- 1+ years of experience as a Data Center Technician or in a closely related technical

support role.

- Associate degree in Computer Science, Computer Engineering, Information

Technology, or equivalent experience preferred.

- CompTIA A+ certification or equivalent experience.

- CompTIA Server+ certification or equivalent experience.

- CCENT certification or equivalent experience.

- Windows OS experience.

- CCNA certification preferred.

- MCP or MCSE certification preferred.

- Scripting experience preferred, including PowerShell, Python, or Bash.

Physical Requirements

- Ability to lift to 35 pounds (approximately 16 kg) when necessary.

- Ability to safely climb ladders when necessary.

- Ability to correctly wear required personal protective equipment when necessary.

- Ability to stand and walk throughout the facility for extended periods without loss or

reduction of productivity.

- Ability to use hands to handle, control, or feel objects, tools, or controls;
make quick

and precise adjustments to machine controls;
bend or twist the body;
and repeat

movements for extended periods without loss or reduction of productivity.

Preferred Skilled Sets:

Good knowledge of IO and system integration (signaling/equalization techniques, signal integrity, power integrity).

Ability to dig into RTL or FW code supporting the custom circuit implementation.

Education Requirements

Bachelors, Masters or PHD in EE or Comp. Eng