Conference Services Manager

About UsAt the cornerstone of Ladybird Lake and the Austin Skyline, the internationally recognized best in class Luxury Hotel Group, The Loren Hotel will bring a level of understated luxury and sophistication to Austin.With its unparalleled views of Lady Bird Lake and the Austin skyline, The Loren invites discerning residents and guests to experience the ultimate in understated luxury and curated Austin culture. Our modern hotel rooms, impeccable service, and exclusive amenities offer the perfect complement to our indoor-outdoor environment, uniquely set within Austin’s most beloved green space.We are Uncompromising by NatureWe are here for those who question the ordinary. Who shun the mundane, the dull and the blunt. The risk-takers, the tree-shakers, the trail-makers. Those who believe in more, in further, and better. Who won’t settle for second, or for “good enough?” or “nearly there?” Who will get to their feet and not be shaken by doubters. Not afraid to be one of the curious minds. Who will talk of the world with elegance and charm. Knowing of its beauty, its delicate place. Yet embrace those things that bring us on. Art, food, wine, and song. Find us, united by a love for life. Its zest, its zing… its unpredictable turns. Join our commitment, our passion, and flair. Free spirits with soul.Our Full-time Eligible benefits include:Participation in 401(k) with company match of up to 4%*Medical with 0 deductible/0 co-pay options/Dental/Vision/FSA/STD/LTD/Life and AD&D/Hospital IndemnityPaid PTOPaid HolidaysPaid Maternity/Paternity LeaveEmployee Assistance Program*Complimentary Employee Meal*Complimentary Bus Passes*50% off Dining in Nido*Recognition Programs, Incentives and Celebrations*Benefits available to Part time AssociatesJob SummaryThe Conference Services Manager is an on-site role responsible for the planning, coordination, and execution of all group meetings, social events, and catered functions at the hotel. This role serves as the primary liaison between clients and hotel operations teams following the sales process, ensuring seamless event execution and an exceptional guest experience reflective of luxury hospitality standards.The Conference Services Manager partners closely with Sales, Food & Beverage, Culinary, Banquets, Front Office, Housekeeping, and Engineering teams to deliver highly personalized service, maximize revenue opportunities, and maintain operational excellence for all events and group business.ResponsibilitiesClient & Event ManagementServe as the primary contact for groups and event clients after contract turnover from the Sales team.Conduct planning calls, site visits, pre-conference meetings, and resume reviews with clients.Coordinate all event logistics including meeting room setup, audiovisual requirements, food and beverage selections, guestroom blocks, transportation, and special requests.Prepare Banquet Event Orders (BEOs), group resumes, diagrams, and event documentation with accuracy and timeliness.Ensure all client expectations and hotel operational standards are communicated effectively to internal departments.Maintain consistent communication with clients throughout the planning process and onsite program execution.Anticipate guest needs and proactively resolve issues to ensure exceptional service delivery.Operational CoordinationLead weekly BEO and operations meetings with department leaders.Partner with Banquet and Culinary teams to ensure accurate execution of all event details.Monitor event flow and remain present during key functions to oversee quality and guest satisfaction.Coordinate room inspections, VIP amenities, welcome experiences, and special arrangements for group arrivals.Ensure meeting spaces are always maintained to luxury presentation standards.Collaborate with Engineering and Housekeeping regarding event setup timing, cleanliness, and maintenance concerns.Revenue & Financial ManagementMaximize catering and event revenue through upselling enhancements, premium services, and tailored guest experiences.Monitor event billing accuracy, deposits, and final invoicing in partnership with Accounting, Sales and Front Office teams.Maintain awareness of labor costs, operational efficiencies, and profitability goals.Assist with forecasting and reporting related to group and catering business.Leadership & Service CultureFoster a collaborative and service-oriented culture among operational departments.Support training initiatives related to luxury service standards and event execution.Demonstrate professionalism, discretion, and composure in a fast-paced hospitality environment.Promote a guest-centric approach aligned with the hotel’s brand values and service philosophy.Core CompetenciesDrawn from our core values, each competency is built upon a set of basic behaviors that are shared by all associates, regardless of role which include:Integrity and RespectCommunicationInnovationTeamwork and RelationshipsHospitalityJob ExcellenceManaging and Developing OthersLeadershipEducation/Formal TrainingHigh school or equivalent education required. Bachelor’s degree, preferred.ExperienceMin. 2-3 years hotel sales, catering or events experience in luxury or upscale hospitality environments.Experience managing meetings, group event, weddings, and social events preferred.Knowledge/SkillsStrong knowledge of banquet operations, food and beverage service and event planning processes.Excellent organizational, communication and interpersonal skills.Ability to manage multiple priorities and adapt quickly in a dynamic environment.Proficiency with hotel sales and catering systems such as Delphi, CI/TY, Opera or similar platforms, preferred.Strong attention to detail and commitment to elevated guest service standards.Ability to work flexible schedules including evenings, weekends, and holidays based on business demands.Ability to work independently and to partner with others to promote an environment of teamwork.Strong problem solving and relationship building abilities.High level of professionalism, discretion, and emotional intelligence.Physical RequirementsAbility to stand and walk for extended periods throughout the hotel and event spaces.Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state and local standards.Must be able to lift and carry up to 20lbsMust be able to stand at least (2) hours #J-18808-Ljbffr LOREN AT LADY BIRD LAKE EMPLOYER LLC