Customer Success Associate
$36.8k - $61.7kWolters Kluwer Financial Services
Customer Success Associate
We are currently seeking dynamic Customer Success Associates to join our growing teams across the country. CT Corporation is the global leader of legal entity management, corporate compliance and due diligence solutions. Businesses and law firms around the world trust CT Corporation to manage their most critical business and legal compliance responsibilities. As a Customer Success Associate, you will build upon your foundational skills to support and manage the customer lifecycle more comprehensively. You will take on a more proactive role in ensuring customers are engaged and satisfied, acting as an essential resource for troubleshooting and enhancements.
Responsibilities:
- Proactively support the onboarding process for new customers.
- Address and resolve a broader range of customer inquiries and issues.
- Assist with customer renewals and upselling opportunities.
- Monitor and analyze customer performance and engagement data.
- Provide intermediate-level training and guidance to customers.
- Ensure implementation schedules, targets, and budgets are met.
- Collaborate with internal teams on customer feedback to improve products/services.
- Document detailed customer interactions and updates in CRM.
- Identify potential areas for service/product improvement based on customer feedback.
- Maintain and enhance strong client relationships.
Skills:
- Enhanced Communication: Improved verbal and written communication capabilities.
- Intermediate Problem-Solving: Ability to tackle a wider range of issues.
- Analytical Skills: Basic analytical skills to track and interpret customer data.
- Technical-Technical Proficiency: Stronger understanding of products/services.
- Advanced CRM: More proficient use of CRM tools for streamlined customer management.
- Customer Focus: Deepened empathy and focus on customer needs.
- Collaboration: Enhanced team collaboration and coordination.
- Feedback Implementation: Ability to implement customer feedback effectively.
Qualifications:
- Bachelor's degree from an accredited college/university or equivalent B2B client service experience
- Strongly preferred minimum of two year of business-to-business (B2B) client/customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail and/or legal industry
Our Interview Practices
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know younot a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Compensation:
$36,800.00 - $61,700.00 USD
Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.
Additional Information:
Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.
Wolters KluwerVacancy posted 5 days ago
Similar jobs that could be interesting for youBased on the Customer Success Associate in Wilmington, DE vacancy
- ...succeed while delivering exceptional service experiences? We’re looking for motivated individuals to join our growing team as Customer Success Associates. In this role, you’ll build meaningful relationships with clients, provide personalized support, and help customers get...SuggestedFull time
McQuade Organization
Wilmington, DE1 day ago - ...Customer Success Associate In Healthcare Payments Team up with a diverse array of teams and elevate your skillset to champion customer journeys and craft unparalleled customer experiences. As a Customer Success Associate in Healthcare Payments, you will play a crucial...SuggestedWork experience placement
$67k - $87.1k
...purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education. The customer success consultant will build relationships in key accounts to ensure they are supported throughout the customer journey. They will...SuggestedFull timeLive inLocal areaWorldwideShift workCengage Group
Wilmington, DE2 days ago$15.2 - $17.85 per hour
...role. The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to... ...offers of employment made by FedEx Office are contingent upon the successful completion of a background investigation and a pre-employment...SuggestedWork at officeLocal areaShift work$45k - $65k
...are located in Wilmington, DE and help customers with their insurance and financial services... ...ROLE DESCRIPTION: As Account Associate for Abby Pubusky - State Farm Agent, you... ...daily business operations and customers' success. You help grow our office through meaningful...SuggestedFor contractorsWork at officeFlexible hoursState Farm
Wilmington, DE2 days ago- ...Job Description Job Description We are looking for a Customer Success Specialist/Claims Processor to support individuals with questions related to unclaimed property claims. This contract opportunity with permanent potential is ideal for someone who is comfortable...Permanent employmentContract work
$69k
...to help others by providing guidance and solutions Strong verbal communication and relationship-building skills Sales or customer service experience is helpful but not required Qualifications Laptop or desktop computer with a working camera...Remote workWork from homeFlexible hoursHMG Careers
Bellefonte, DE1 day ago$50k - $60k
Receptionist/Office Assistant Cozen O'Connor, ranked among the top 100 law firms in the country, has an immediate opening for a service oriented self-starter to join our administrative team on a full-time basis as a Receptionist/Office Assistant in Wilmington, Delaware...Full timeWork at officeImmediate start$15 - $18 per hour
Best Buy Cashiers and Customer Service Associates assist customers with purchases, returns, exchanges, and general product questions while providing a friendly in-store experience. Responsibilities include operating the register, handling cash and card transactions, assisting...Hourly payBest Buy
Wilmington, DE2 days ago$13 - $16 per hour
Circle K Cashiers provide fast and friendly service to customers by operating the register, handling cash transactions, restocking shelves, preparing coffee and food items, and keeping the store clean and organized. Employees may also assist with fuel transactions and customer...Hourly payFlexible hoursCircle K
Wilmington, DE1 day ago- ...Customer Service Desk Associate Experienced Customer Service Desk Associates- Use your Retail Sales background to launch an exciting career... ...accurate information, and promote products through point of successful sale. You will be responsible for establishing...Weekly payFull timeTemporary workAfternoon shift
- ...Job Description Job Description Customer Success is crucial for building strong customer relationships. We're looking for someone tech-savvy to ensure our clients have a great experience. Responsibilities and Duties Develop and nurture relationships with selected...Remote job
- ...worldwide and has many years of unparalleled success in the roofing materials industry.... ...provides administrative, operational, and customer support to the Sales team to ensure... ...contribution so that employees enjoy their association with IKO. The Company invests in its employees...Work at officeWorldwide
IKO Industries
Wilmington, DE2 days ago $50k - $75k
...Representative - State Farm Agent Team Member for Jim Walsh - State Farm Agency, you are vital to our daily business operations and customers' success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency...For contractorsWork at officeFlexible hoursJim Walsh - State Farm Agent
Newark, DE5 days ago$50k - $75k
...Representative - State Farm Agent Team Member for Jim Walsh - State Farm Agency, you are vital to our daily business operations and customers' success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency...For contractorsWork at officeFlexible hoursState Farm
Newark, DE2 days ago- Preston Autobody of Wilmington is hiring a professional Office Administrator for our busy collision repair center. You will greet customers, manage inquiries, schedule drops/pickups, and maintain repair-order information. The role requires strong communication, organizational...Full timeWork at office
- PRN Receptionist Opportunity The Brook Hospital - Dupont is currently looking to add a PRN Receptionist to join our team. The Brook Hospitals prides itself upon the fact that our patients are referred directly to us by local professionals and organizations: physicians...Part timeReliefLocal areaShift workWeekend work
Universal Health Services
Wilmington, DE2 days ago - ...will enjoy being a part of one of our brand new beautiful, modern, and fully equipped dental practices. Responsibilities Customer Service; acknowledge, smile and greet patients upon arrival/dismissal Respond to patient questions and or concerns according to...Full timeWork at officeLocal area
Sonrava Health
Wilmington, DE1 day ago $5,000 per month
...Requirements: High school diploma or equivalent A desire and willingness to learn new systems Prior work in reception or customer service preferred Must be able to read, write and follow oral and written directions at a level necessary to accomplish the job...Work at officeFlexible hoursSinceri Senior Living
Wilmington, DE5 days ago$17 per hour
...and practices of basic office management and organization. Qualifications: REQUIRED : High School Graduate or Equivalent PREFERRED: Associate degree REQUIRED : 1 year in office environment, 3 years related experience, some knowledge of treatment for substance use disorder...Part timeWork at officeBrandywine Counseling & Community Services Inc
Wilmington, DE1 day ago- ...education, and staff meetings. Ensures all mandatory training is completed on time. Performs other duties as necessary for the successful operation of the center. Outgoing and friendly demeanor. Ability to communicate, comprehend, understand, and write messages...Part timeWork at office
Medical Facilities of America
Wilmington, DE4 days ago - ...people turn a house into a home? Passionate about design, customer service, and sales success? Join Johnny Janosik a Top 100 Furniture Retailer since... ...our people make the difference - and we know that every associate is critical to our continued success! What You'll Do...Weekend work
$15 - $22.5 per hour
Whole Foods Cashiers provide customer service, operate registers, bag groceries, assist customers with purchases and store questions, restock front-end items, and maintain a clean checkout area. This position typically pays $15-$22.50 per hour depending on location and...Hourly payWhole Foods
Wilmington, DE4 days ago$22.89 - $35.76 per hour
...Service Order Management Customer Service Operations Associate We are looking for a motivated and team focused Service Order Management Customer Service Operations Associate who will be a part of a fast paced, diverse, work environment where you take ownership of your...Hourly payFull timeContract workLocal areaRelocationShift work- ...The Receptionist is responsible to control the flow of foot traffic through the main lobby, directing and or referring clients and associates to the correct departments; and to receive and redirect all telephone calls and mail/packages to the appropriate parties....
- ...Opening and closing duties. Any other duties and responsibilities as requested by manager Required Skills/Certifications: Microsoft Word and Excel experience Customer service preferred CPR/AED required within first 30 days of new hire DuPont Country ClubPart time
- ...Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies... ...times, and hours worked in a week. Greet customers immediately with a friendly and sincere...Local areaImmediate startFlexible hoursShift work
- ...Maintain log of daily operation. Requirements: Minimum Qualifications: High School diploma and one year of experience in a customer facing role or equivalent combination of education and experience. Demonstrated ability to provide exceptional customer service...Part timeWork at officeMonday to FridayDay shift
- ...Industries Ltd. in the United States seeks a diligent Sales Support Coordinator to assist the Sales team with quotes, orders, pricing, and customer requests. This entry-level role emphasizes accuracy, organization, and data management using Salesforce, JD Edwards, and Excel....
- ...will do: This position is responsible for the management of customer orders from receipt of order to shipment of product. How you... ...dedicated, skilled, and passionate individuals who contribute to the success and growth of our company. We prioritize creating a positive...Work at officeWorldwide
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Success Associate. Be the first to apply!
Related searches
- online customer service assistant Wilmington, DE
- customer service rep part time Wilmington, DE
- customer support representative Wilmington, DE
- client engagement specialist Wilmington, DE
- spanish customer service representative Wilmington, DE
- customer service account specialist Wilmington, DE
- customer sales representative Wilmington, DE
- benefits customer care representative Wilmington, DE
- client service consultant Wilmington, DE
- customer experience agent Wilmington, DE