Supervisor, Operations Management

Operations Management At Cardinal Health

Technological innovations are pushing the boundaries of home-based healthcare. A new business within Cardinal Health, VelocareTM, is playing a leading role in this evolution by building critical infrastructure for the safe and effective delivery of hospital-at-home programs. Be part of an extraordinary startup team within a Fortune 20 healthcare company that is reshaping the way high-acuity care is delivered across the country.

Velocare relies on small-format facilities to operate our distributed supply chain solution and this role is responsible for performing and controlling a combination of manual and automated actions necessary for receiving, storage, and delivery of products and technology to the customer location. Other functions performed include receiving, picking, packing, transporting (with fleet vehicle), deliveries and inventory management tasks, etc. Join a team that is fast-paced, people-oriented, values integrity and is growing nationally.

Location: 1936 Case Parkway South, Twinsburg, OH 44087

Schedule: 40+ hrs per week, days and times vary based on business need

Responsibilities

• Monitor productivity, adhere to budgetary guidelines, and work to meet Depot objectives and Velocare operational goals while maintaining quality standards.
• Conduct deliveries to customer locations (primarily the home of the hospital patient), conduct proof of delivery, technology setup, medical products/equipment placement and notify delivery status, as well as supervise depot personnel in same function.
• Given the 7-day operating week required by the customer, will generally serve in a Monday through Friday role, but will include weekend shift roles and evening coverage as required, pursuant to scheduling by the Regional Manager and offset to the working week where possible with Technician/Driver personnel.
• Hold staff accountable for conducting work in a safe manner, ensure that depot personnel have safe, efficient equipment and vehicles to perform delivery functions and provide support for a culture that strives toward continuous improvement in Environmental, Health and Safety.
• Responsible for employee development as a player-coach, which includes training, coaching, counseling, regulatory compliance, and completion of performance appraisals for Technician/Drivers.
• Maintain general responsibility for disciplinary process in counseling, through oral and written warnings; insure a productive work climate within the Depot.
• Ensure that accurate attendance/PTO records and scheduling are maintained.
• Ensure quality service is provided to the customers and ensure prompt follow-through on customer correspondence, complaints and inquiries related to shipment of medical product, service and quality issues and maintaining stock-on-hand.
• Contribute towards Velocare innovation to improve the quality of our service to our customers.
• Identify opportunities to improve efficiency while providing flawless transactions and services; manage monetary assets and other resources to optimize cost effectiveness.
• Responsible for Cardinal Health compliance and regulations concerning OSHA, DEA, FDA, State and local authorities.
• Coordinate maintenance of equipment and vehicles, guiding both preventive maintenance and coordinating all necessary repairs.
• Prepare scheduled and ad hoc reports as necessary.

Qualifications

• Bachelor's degree in related field, or equivalent work experience, preferred
• 1-2 years related experience, preferred
• Leadership skills
• Strong communication skills
• Strong knowledge of Microsoft Office products
• Healthcare experience beneficial
• Must hold a valid driver's license and have a good driving record
• Ability to lift containers weighing up to 75 pounds

Subject to customer requirements, vaccinations, including Influenza, MMR and Hepatitis B, or a legitimate accommodation, will be required.

What is expected of you and others at this level:

• Coordinates and supervises the daily activities of operations, or business support staff in a positive and proactive manner
• Administers and executes policies and procedures
• Ensures employees operate within guidelines
• Working knowledge that decisions and actions have a direct impact on work unit operations and Velocare customers
• Frequently interacts with subordinates, customers, and peer groups at various management levels
• Interactions normally involve information exchange and basic problem resolution

Anticipated salary range: $66,500 - $94,900

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 08/18/2025

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.