Operations Manager

Our values start with our people, join a team that values you! 

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience:

• Success . Our winning team pursues excellence while learning and evolving
• Career growth . We develop industry leading talent because Ross grows when our people grow
• Teamwork . We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

GENERAL PURPOSE

Accountable for the production/distribution functions of assigned area(s). Manages and trains DC supervisory personnel to meet established production requirements of merchandise through the distribution center. Executes production plans that optimize turn time and expedite merchandise through the distribution center in an accurate, cost-effective manner. Responsible for developing and maintaining an open, engaging associate relations environment which remains issue free.

ESSENTIAL FUNCTIONS

• Manages staff to ensure timely and accurate processing and distribution of merchandise to stores
• Responsible to ensure quality of work and maintain the accuracy and integrity of the production records, reports and numbers.
• Establishes area objectives and coaches Area Supervisors to reach their team’s productivity goals.
• Acts as a troubleshooter to assist in resolving day-to-day problems, as well as long-term resolution planning.
• Provides Area Supervisors operational guidance in organizing and prioritizing daily work and staffing needs to meet production goals.
• Responsible for creating an effective team culture which recognizes individual and team performance, while maintaining an issue free environment in a demanding work environment.
• Recommends, interprets, implements, and makes decisions to resolve conflicts according to company and Distribution Center guidelines and philosophies.
• Coaches Supervisors on MAP…Managing Associate Performance.
• Conducts regular staff meetings to keep Area Supervisors abreast of shifts in priorities and to keep communication open and continual.
• Manages all administrative tasks and functions for responsible department(s).
• Selects, motivates, and trains qualified supervisory staff. Partners with the Human Resource Department regarding reviews, interviewing, hiring, terminations, and corrective counseling within responsible area.
• Researches inefficiencies in problem areas and makes recommendations in methods, procedures, or systems, to improve productivity & quality.
• Guides and directs Area Supervisors in the administration of associate performance evaluations.
• Maintains daily paperwork, such as time and production records.

Miscellaneous functions and responsibilities

• Maintains safe and clean work areas.
• Interfaces with senior DC leadership on production planning and staffing needs.
• Attends daily shift production meeting to report projected volumes & issues to senior DC management

COMPETENCIES

Communication

Interpersonal

Teamwork

Planning & Organizing

Drives Results

Collaboration

Analysis & Judgment

Leadership

QUALIFICATIONS & SPECIAL SKILLS REQUIRED

• Strong communications skills (both oral and written)
• Minimum of 5 – 8 years management experience in a similar retail production/distribution environment.
• Strong planning and organizational skills are necessary.
• Excellent interpersonal skills are required.
• Bilingual preferred.
• Routine deadlines; usually sufficient lead time; variance in work volume seasonal and predictable; priorities can be anticipated; some interruptions are present; travel or other inconveniences have advance notice; involves occasional exposure to demands and pressures from persons other than immediate supervisor.

PHYSICAL REQUIREMENTS

Consistent timeliness and regular attendance is necessary

Job requires ability to work in a warehouse environment, on a concrete floor all day

No unusual physical requirements. Requires no heavy lifting, and nearly all work is performed in a comfortable indoor facility

Job frequently requires sitting, handling objects with hands

Job occasionally requires standing, bending, stooping, walking, pushing, pulling, reaching, talking, hearing (audio equipment), and lifting up to 10 pounds

Vision requirements: Ability to see information in print and/or electronically

This role requires full-time in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback

SUPERVISORY RESPONSIBILITIES

3-5 DC Area Supervisors, with up to 150 Hourly Associates

1-2 Merchandise Specialists

DISCLAIMER

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.