Desktop Support Technician

Job Type Full-time Description We kindly ask that recruiters, agencies, and third parties do not contact us regarding this role. We are only considering applications submitted directly by candidates. Job Title: Desktop Support Technician Location: Primary assignment at a designated client site located in Colorado Springs, CO This role may support additional nearby client locations within the same city or region, as needed by the business. Schedule: Monday-Friday; 8am - 5pm Overview We are seeking a highly motivated Desktop Support Technician with strong technical skills and a passion for providing outstanding customer service. The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced environment. You will be part of a supportive IT team focused on delivering reliable technology solutions and exceptional user experiences. Key Responsibilities Technical Support

• Provide timely support for hardware and software issues for both Windows and Mac environments
• Troubleshoot remotely using VNC and KVM switch
• Reimage systems, install OS and standard software (onsite and remote)
• Coordinate warranty support with Dell and schedule onsite service when needed

• Resolve common technical issues, including: Network connectivity System crashes/blue screens Printing problems Virus removal • Basic administration and troubleshooting of:

DHCP / DNS

Active Directory VPN and remote access tools Windows domain account issues Wireless connectivity and hotspots

• Collaborate with the network team on basic troubleshooting tasks
• Provide Tier 1 support for Google Workspace, MS Office, Box, Logitech video systems, and Zoom
• Perform basic mobile device management including deployment, collection, inventory, and reset/wipe procedures

Customer Service • Deliver prompt and courteous user support via: Wolken ticketing system (incident resolution and device lifecycle tasks) Google Chat and Gmail (Outlook familiarity is a plus) Zoom Calling and Zoom video conferencing • Maintain a positive user experience with clear communication and professionalism Asset & Inventory Management

• Maintain accurate records of hardware assets
• Ensure timely deployment, collection, and tracking of end-user devices

Special Projects & Additional Duties

• Assist with software and process testing and validation
• Create clear, user-friendly technical documentation
• Provide 1:1 or group technical training (remote or in-person)
• Support office signage placement and daily ticket review/assignment tasks
• May require occasional travel to other office locations

Work Schedule & Benefits

• Monday-Friday, 8:00 AM - 5:00 PM (1-hour lunch)
• No weekend or after-hours support expected (exceptions for special projects)

• Benefits include: Paid holidays, vacation, and sick leave 401(k) plan Medical, dental, and vision insurance Structured onboarding and training Modern workspaces and innovative technology Supportive, team-oriented culture with strong work-life balance Work Location Flexibility • This position primarily supports users at a designated client office but may also be assigned to provide onsite support at other client locations within the same city or region when business needs require it. Travel Expectations • Travel for this role is rare and only occurs on a limited, as-needed basis for special projects or during acquisition-related transitions. Requirements Qualifications 1-2+ years in a desktop support or corporate helpdesk environment preferred Technically inclined and eager to learn new tools and platforms Clear and concise communicator with the ability to explain technical concepts to non-technical users Familiar with Windows 10/11; Mac OS experience is a plus Skilled in teamwork and conflict resolution in a professional setting Self-starter with strong follow-through and attention to process Able to work independently while following team procedures and protocols Salary Description $18.00 - $20.00 GDR Group