Front Office Manager

Front Office Manager The Hollywood Roosevelt is an iconic hotel located on the Hollywood Walk of Fame, dating back to the Golden Era of Hollywood. Built in 1927, the hotel has hosted legendary stars such as Marilyn Monroe, Charlie Chaplin, and Clark Gable. As a full-service lifestyle hotel, The Hollywood Roosevelt offers guests an authentic Hollywood experience that honors its rich history while delivering a modern interpretation of a classic original. We are currently seeking a Front Office Manager to join our Hotel Leadership Team and oversee Front Office operations, including the Front Desk, Concierge, and Bell departments. What You Will Do The Front Office Manager is responsible for the overall management, direction, and performance of Front Office operations while maintaining the highest level of guest satisfaction. This role oversees departmental forecasting, budgeting, and P&L performance, with a strong focus on profitability, labor efficiency, and cost controls. You will work closely with the Director of Revenue to forecast and analyze room rates, reservation pace, and weekly pickup, while participating in weekly revenue meetings. The role includes managing payroll, supplies, scheduling, reporting, and daily operational procedures to ensure smooth department performance. The Front Office Manager will also lead daily departmental lineups, conduct walkthroughs, ensure accurate reporting, and maintain compliance with all financial, safety, and security policies. Guest engagement is a key focus, including responding to feedback, resolving concerns, and empowering associates to deliver exceptional service. What We Are Looking For We are looking for a leader who demonstrates strong financial acumen, sound judgment, and excellent verbal and written communication skills. The ideal candidate is highly organized, adaptable, and able to manage competing priorities in a fast-paced environment. You should have the ability to build morale, foster teamwork, and support associates at all levels through training, recognition, coaching, and discipline when necessary. A strong understanding of operational policies, safety procedures, and confidentiality standards is essential, along with the ability to meet deadlines amid frequent changes and unexpected events. Why The Hollywood Roosevelt The Hollywood Roosevelt offers more than a job it offers the opportunity to be part of a legendary property with deep roots in Hollywood history. Our team members contribute to a hotel that blends timeless glamour with modern hospitality, creating memorable experiences for guests from around the world. If you're passionate about leadership, guest service, and being part of an iconic destination, The Hollywood Roosevelt is the place to grow your career.