Warehouse IT Associate

Who We Are Wayfair.com is a leader in the e-commerce space for all things home. Our platforms support millions of people searching every day for the perfect item, and provide a unique purchase and delivery experience. Here at Wayfair, data drives everything that we do. Come help us continue to build innovative solutions, leading up to our next $10B in revenue! About the Role The Associate is an onsite, entry-level technology support role responsible for helping keep warehouse technology running smoothly. This position serves as the local face of IT by providing first-line support, maintaining technology assets, supporting operational workflows, and ensuring issues are routed to the appropriate teams when necessary. What You’ll Do Serve as the first point of contact for technology support requests within the warehouse. Troubleshoot and resolve common issues involving Windows computers, ChromeOS computers, Google Workspace apps, printers, scanners, and other warehouse technology. Support Zebra handheld devices, barcode scanners, label printers, workstations, and peripherals. Create, update, and manage support tickets in ServiceNow. Escalate issues that require advanced technical support and provide accurate documentation. Identify site-wide outages and engage appropriate support teams through established escalation processes, including PagerDuty. Assist with basic network troubleshooting, cabling, workstation setup, and device installations. Perform inventory management, technology audits, equipment deployments, and routine floor sweeps to locate and organize IT assets. Build strong relationships with Warehouse Operations teams and provide excellent customer service. Utilize internal knowledge resources and AI-powered tools to research and resolve issues. Follow IT policies, procedures, and support processes. What You’ll Need High school diploma or equivalent. Basic understanding of computers, mobile devices, and workplace technology. Strong customer service, communication, and organizational skills. Ability to work independently and manage competing priorities. Comfortable working onsite in a warehouse or fulfillment center environment. Willingness to learn new technologies and processes. Familiarity with Generative AI tools such as Gemini, ChatGPT, Copilot, or similar technologies. Ability to lift and move technology equipment as needed. Flexibility to support varying shifts based on business needs with advance notice. Participation in rotational or on-call coverage may be required to support 24/7 operations. Preferred Qualifications Experience in IT support, help desk, desktop support, customer service, warehouse operations, or a related field. Familiarity with Zebra devices, barcode scanners, label printers, or warehouse technology. Experience with Google Workspace, Windows, and ChromeOS. Basic networking knowledge and troubleshooting skills. Experience using ticketing systems such as ServiceNow. Equal Opportunity Employer We are proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic. Your personal data is processed in accordance with our Candidate Privacy Notice ( If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at View email address on click.appcast.io. #J-18808-Ljbffr Wayfair