Personal Banker

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers and work together each day to foster an inclusive workplace culture where all employees feel respected, valued, and have an opportunity to contribute to the company’s success. This full‑time Personal Banker position is located in our Tempe, AZ branch at 725 S Rural Rd, Suite 105. Responsibilities Acquire and deepen the branch customer base through proactive sales and service activities. Manage the customer experience by identifying opportunities to improve the customer’s financial well‑being. Collaborate with ecosystem partners to grow the customer’s share of wallet. Position PNC solutions to drive new revenue and customer loyalty. Drive proactive sales conversations through internal and outbound interactions, including outbound calling, service to sales, teller interactions, appointment setting, and effective lobby engagement, ultimately elevating client loyalty. Deliver a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverage ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships. Create customer loyalty and grow customer share of wallet through a differentiated customer experience. Perform lobby engagement activities to connect with customers and position PNC products to meet their needs. Educate customers on options for managing financial transactions by leveraging technology, tools, and resources. Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively to drive customer loyalty. Manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrate heightened scrutiny to identify and avoid loss. Participate in branch daily operations, ensuring they are completed efficiently and accurately. Exhibit customer‑focused behavior, applying values and practices that prioritize customer needs and satisfaction. Manage risk effectively in line with PNC’s Enterprise Risk Management Framework. Qualifications Associate’s degree or equivalent, and related experience or product knowledge. Minimum 3+ years of relevant experience. Demonstrated competency in accountability, banking, client loyalty, customer experience, customer service, opportunity identification, technology leveraging, proactive sales, banking products, digital awareness, effective communications, multitasking, matrix management, problem solving, prospecting, retail lending, and selling. Strong understanding of customer needs. No specific certifications or licenses required; candidates will be subject to background checks per CFPB regulations. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered. Benefits Medical and prescription drug coverage with a Health Savings Account feature. Dental and vision coverage. Employee and spouse/child life insurance. Short‑term and long‑term disability protection. 401(k) with PNC match, pension, and stock purchase plans. Dependent care reimbursement account and backup child/elder care. Adoption, surrogacy, and doula reimbursement. Educational assistance for select fully paid programs. Robust wellness program with financial incentives. Paid time off: maternity and/or parental leave; 11 paid holidays; 9 occasional absence days; 15‑25 vacation days, depending on career level and years of service. Disability Accommodations To request accommodations, email View email address on click.appcast.io with the subject line “Accommodation request” and include your name, job ID, and preferred contact method. You may also call View phone number on click.appcast.io and mention “Workday.” All information will remain confidential and used only as required to provide reasonable accommodations. Equal Employment Opportunity PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit hiring individuals with certain criminal histories. California Residents California residents: Refer to the California Consumer Privacy Act Privacy Notice to understand how PNC may use or disclose your personal information in our hiring practices. #J-18808-Ljbffr