Lead Retail Associate- Tampa Bay Buccaneers Team Store

ROLE OVERVIEW

The Retail Lead delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights. Home game shifts are considered a core responsibility of the position and may include pre-game, in-game, and post-game operational support. Fan & Customer Impact Drive sales results by consistent execution of daily operations Support back of house operations; maintain stockroom organization Knowledge of retail operation systems including but not limited to OpSuite5.0 (online inventory manager), POS (point of sales) and CAYAN (credit card machines) Partner with Leadership team when making decisions including but not limited to; revenue targets, per cap and UPT (unit per time) Work with Retail Associates to ensure an exemplary fan experience Ownership & Execution Communicate expectations for assignments and projects to Retail Associates Provide training and assistance to Retail Associates as required Coach Retail Associates based on observed job performance and knowledge of operational excellence to ensure an exemplary fan experience Understands Fanatics Values and how they relate to their role Perform ‘Manager on Duty responsibilities’ as needed Innovation & Problem Solving Identify opportunities to improve processes, products, or fan experiences Apply creative thinking and new approaches to solve complex challenges Act with urgency and adapt quickly in a fast-paced, high-growth environment Team & Leadership Impact Collaborate cross-functionally to drive shared goals and team outcomes Build strong partnerships across the organization to deliver results AI & Digital Capability We are building a future-ready organization. This role is expected to: Apply AI and technology to improve efficiency, quality, and outcomes Use data and digital tools to inform decisions and enhance performance Demonstrate curiosity and adaptability in adopting new technologies and ways of working Contribute to a culture of innovation and continuous improvement Required Qualifications Must be at least 18 years of age Previous retail, customer service, or hospitality experience preferred Ability to work a flexible schedule, including evenings, weekends, holidays, home games, and special events Reliable attendance and punctuality Strong communication, interpersonal, and teamwork skills Ability to work effectively in a fast-paced, team-oriented environment Ability to stand, walk, bend, and move throughout scheduled shifts, as well as lift, carry, and move merchandise weighing up to 25 pounds Maintain a professional appearance and represent the Fanatics brand positively Education High school diploma or equivalent experience preferred #J-18808-Ljbffr Fanatics Inc